Summary

Overview

Work History

Education

Skills

Timeline

Aliciana Valdez

San Tan Valley

Summary

Proven Customer Service Representative at McDonald's, excelling in critical thinking and Microsoft Excel. Demonstrated ability to manage high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Recognized for exceeding performance metrics, significantly contributing to team development and customer satisfaction.

Overview

2

2

years of professional experience

Work History

Customer Service Representative

McDonald's

12.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Grad Solutions High School

Chandler, AZ

07-2024

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Complaint handling
Microsoft Excel
Payment processing
Customer satisfaction measurement
Order processing
Team development

Timeline

Customer Service Representative

McDonald's

12.2022 - Current

High School Diploma -

Grad Solutions High School