Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Alina Alexandroff

Alina Alexandroff

Tucson,AZ

Summary

Bilingual Loan Officer Assistant (LOA) and Processor with extensive experience in real estate sales, loan processing, customer service, and team management. Fluent in Russian and English, offering strong communication skills and a solid understanding of loan processes. Expertise in calculating income, selecting the correct loan programs, and navigating complex mortgage guidelines. My background in real estate sales provides me with valuable insight into what real estate partners are looking for, allowing me to better serve them and ensure smooth transactions. Highly skilled in managing pipelines, ensuring smooth transaction flow, and coordinating between clients, underwriters, and realtors to expedite the closing process. Adept at effectively, strategically, and diplomatically communicating with loan partners and clients to ensure that the end goal is achieved while protecting the client’s interests. My goal is to provide clients with the best service possible and ensure their interests are fully protected throughout the loan process. Proven leadership experience as a team manager, with a track record of improving efficiency and communication across teams. Highly organized with the ability to manage competing priorities in a fast-paced environment. Committed to delivering results, with a strong work ethic and dedication to getting the job done—no matter the time.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Loan Officer Assistant/Processor/Team Manager

Movement Mortgage
07.2020 - Current
  • Request and manage documents for processing files, ensuring timely communication and updates to clients and all parties involved in the transaction
  • Ability to successfully manage 20-30 loans from Application to Close
  • Calculate income and select the appropriate loan programs, applying extensive knowledge of mortgage guidelines to ensure accuracy and compliance
  • Collaborate directly with underwriters to resolve conditions and ensure swift processing for quick closings
  • Manage pipelines from approval with conditions to funding, tracking milestones, and ensuring smooth file progression
  • Lead a team of support staff, structuring loan processes, creating reports, and developing trackers to enhance team efficiency
  • Run weekly meetings to ensure the team stays aligned and no issues arise with files in progress
  • Assist the loan officer with daily activities, managing calendars, emails, and other tasks to enable a focus on sales and client relationships
  • Involved in marketing activities such as event planning, booth management, and creating marketing materials to support business development
  • Licensed to quote rates, lock loans, and discuss loan terms with clients, providing full support to the loan officer
  • Ensure that all clients receive the best possible service, with a focus on protecting their interests throughout the mortgage process

Realtor

Sotheby’s International Realty
01.2017 - 01.2020
  • Managed both residential and commercial real estate transactions, providing expert advice on market conditions and facilitating successful deals for clients
  • Generated leads through networking, prospecting, and maintaining strong relationships with potential clients
  • Coordinated transaction management, from initial negotiations to closing, ensuring compliance with legal requirements and smooth contract execution
  • Assisted clients in navigating property options, market trends, and financing opportunities
  • My real estate sales background enables me to better understand the needs and expectations of real estate partners, allowing for more effective collaboration and smoother transactions

Customer Service & Sales Representative

Afni Call Center
01.2016 - 01.2020
  • Managed customer inquiries, resolved complaints, and recommended products and services that met customer needs along with providing exceptional customer service and sales support for inbound and outbound calls, ensuring a positive client experience (50-70 calls pr day)
  • Consistently met or exceeded sales goals, leveraging effective communication skills to drive sales while maintaining high customer satisfaction
  • Ensured call quality and handled calls professionally to maintain positive survey results and improve overall client experience
  • Demonstrated strong problem-solving abilities to resolve customer issues quickly and effectively, building customer loyalty and trust

Education

Bachelor of Arts - Language Interpretation And Translation

Moscow State University
Moscow, Russia
05-2011

Skills

  • Bilingual: Fluent in Russian and English
  • Loan Processing & Documentation
  • Income Calculation & Loan Program Selection
  • Extensive Knowledge of Mortgage Guidelines
  • Pipeline Management & Workflow Optimization
  • Transaction Management & Coordination
  • Client & Realtor Communication
  • Team Leadership & Development
  • Time Management & Multitasking
  • Marketing & Event Coordination
  • Licensed Loan Officer: Rate Quoting, Loan Locking, Loan Terms Discussion
  • Strong Client Service Focus with an Emphasis on Protecting Client Interests
  • Deep Knowledge of Computer Systems and Microsoft Applications
  • Strong Work Ethic: Extremely hardworking and dedicated to completing tasks regardless of time constraints or outside working hours
  • Adaptability: Ability to complete any task efficiently, regardless of clock-in times or off-the-clock hours, ensuring productivity and commitment to success
  • Real Estate Sales Background: In-depth understanding of the needs and goals of real estate partners, enhancing my ability to serve them and streamline the loan process
  • Excellent Customer Service & Sales Skills: Proven ability to manage client relationships and meet sales targets in a high-volume, fast-paced environment

Certification

Loan Originator License

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Loan Officer Assistant/Processor/Team Manager

Movement Mortgage
07.2020 - Current

Realtor

Sotheby’s International Realty
01.2017 - 01.2020

Customer Service & Sales Representative

Afni Call Center
01.2016 - 01.2020

Bachelor of Arts - Language Interpretation And Translation

Moscow State University
Alina Alexandroff