Alina Zaporowski
Phoenix
Summary
Results-driven professional with strong guest relations skills and a proven ability to resolve issues promptly. Committed to enhancing customer experiences through effective communication and teamwork.
Overview
3
3
years of professional experience
Work History
Admissions Team Member
Six Flags Hurricane Harbor Phoenix
Glendale, AZ
05.2025 - 08.2025
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Resolved guest inquiries and concerns promptly, fostering positive relationships with visitors.
- Assisted in daily operational tasks, including ticket sales and season pass processing.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked in hot environments over long periods of time while maintaining positive connections with guests.
Adoption Counselor
Ark Cat Sanctuary
Flagstaff, AZ
01.2025 - 05.2025
- Conducted behavioral assessments to match potential adopters with suitable cats.
- Facilitated adoption counseling sessions, providing guidance on pet care and integration.
- Collaborated with veterinary staff to ensure health screenings and vaccinations for adoptable cats.
- Mentored new counselors on best practices in adoption procedures and customer service techniques.
Front of House Trainer
Chipotle Mexican Grill
Phoenix, AZ
09.2022 - 08.2024
- Trained new team members on customer service standards and food safety protocols.
- Fostered a positive work environment by encouraging open communication among team members.
- Coordinated with management to identify training needs based on operational challenges and employee feedback.
- Mentored new employees, fostering a supportive environment conducive to growth and development.
- Assisted in creating engaging training sessions focused on operational efficiency and teamwork.
Education
Bachelor of Science - Psychological Sciences
Northern Arizona University
Flagstaff, AZ05-2028
High School Diploma -
Sandra Day O'Connor High School
Phoenix, AZ05-2024
Skills
- Family assessment
- Interview techniques
- Guest service standards
- Ticket processing
- Guest relations
- Problem solving
- Dependability
- Team collaboration
- Effective communication
Timeline
Admissions Team Member
Six Flags Hurricane Harbor Phoenix
05.2025 - 08.2025
Adoption Counselor
Ark Cat Sanctuary
01.2025 - 05.2025
Front of House Trainer
Chipotle Mexican Grill
09.2022 - 08.2024
Bachelor of Science - Psychological Sciences
Northern Arizona University
High School Diploma -
Sandra Day O'Connor High School