Alisa Petock
Phoenix
Summary
Three Years working as a department manager/sales associate in multiple departments for Wal-Mart. 7 Years working as a reservation/rewards agent, resolution lead, and customer care supervisor at Best Western Hotel Global Center.
Overview
11
11
years of professional experience
Work History
Customer Care Supervisor
Best Western
06.2021 - Current
- In charge of reservation/rewards agents
- Coached team members on metrics and statistics.
- Grading call evaluations
- Escalation calls
Resolution Lead
Best Western
02.2021 - 06.2021
- Assist agents answering questions to better assist guests/members
- Escalation calls
Reservations/ Rewards
Best Western
06.2019 - 02.2021
- Making reservations, canceling, and rebooking for Best Western
- Assist members with their rewards accounts
Reservations
Aerotek
02.2019 - 06.2019
- Making reservations, canceling, and rebooking for Best Western
Department Manager of Fabrics/Crafts and Celebrations
Wal-Mart
10.2018 - 01.2019
- Assist customers with all consumer related issues
- Ensure department is organized and maintain accurate inventory levels
- Supervise sales associates in their respective duties and ensuring they are properly trained on current policies and procedures
- Work with sales associates to prepare for any upcoming events within our department
- Assist other departments as dictated by daily needs of the business
Sales Associate
Wal-Mart
04.2015 - 09.2018
- Locate products and answer customer questions about products within the store
- Follow all laws and regulations for the proper sales of firearms, ammunition, fishing and hunting licenses
- Organize department, shelves and displays
Education
High School Diploma -
Westview High School
Avondale, AZ05-2015
Some College -
Maricopa Community Colleges
Avondale, AZSkills
- Operations Management
- Policy Implementation
- Performance Improvement
- Staff Oversight
- Problem-Solving
- Multitasking and Prioritizing
- Teamwork and Collaboration
- Excellent Communication
- Escalation support
- Time Management
- Problem-solving abilities
- Multitasking
Accomplishments
- Associate of the month (3 times)
- Department Manager
- Kudos calls
- Top 10 sales performer
- Lead
- Supervisor
Timeline
Customer Care Supervisor
Best Western
06.2021 - Current
Resolution Lead
Best Western
02.2021 - 06.2021
Reservations/ Rewards
Best Western
06.2019 - 02.2021
Reservations
Aerotek
02.2019 - 06.2019
Department Manager of Fabrics/Crafts and Celebrations
Wal-Mart
10.2018 - 01.2019
Sales Associate
Wal-Mart
04.2015 - 09.2018
High School Diploma -
Westview High School
Some College -
Maricopa Community Colleges