ALISA WALTERS
Phoenix
Summary
Dynamic professional with strong expertise in crisis intervention and community outreach. Proven ability to educate diverse populations on voter polling and negotiate resolutions, enhancing client satisfaction. Reliable self-starter committed to achieving measurable outcomes and fostering positive relationships.
Overview
26
26
years of professional experience
Work History
Ballot Chaser
Turning Point USA
Phoenix
02.2026 - Current
- Identify and monitor low propensity voting habits in precincts across a designated territory
- Conducted community outreach through calls, texts, and visits to engage voters and promote participation
- Educate the population on voter polling
- Fostered connections among community groups to enhance collaboration and resource sharing
Case Manager
A Different Outlook
Mesa
08.2023 - 02.2024
- Provide timely crisis intervention and management.
- Conduct assessments to identify client needs and strengths, guiding tailored support plans
- Regularly monitor and evaluate clients progress towards recovery.
- Maintain accurate and up-to-date case notes and documentation
Negotiation Specialist
Freedom Debt Relief
Tempe
03.2009 - 10.2021
- Settled debts for clients enrolled with Freedom Debt Relief, improving financial stability.
- Negotiated settlements on client accounts, achieving reductions below fifty percent.
- Managed investment portfolio to optimize client assets.
- Interact with collection representatives from other companies.
- Assist in answering incoming calls.
- Compiled loan documentation for legal assessment.
Customer Overdraft Assistance
Bank of America
Tempe
06.2007 - 07.2008
- Executed collections on past due checking accounts, contributing to recovery of outstanding balances.
- Trained new hires on collection system, enhancing their understanding for improved team performance.
- Recognized as collector of the month on six different occasions.
- Answered incoming calls, delivering effective customer support to resolve inquiries.
Credit Risk Analyst Collection Officer, Business Banking
Bank One AZ/Chase Bank
Tempe
01.2002 - 02.2007
- Executed collections on past due commercial loan accounts to minimize losses.
- Partnered with relationship bankers to enhance client engagement and retention.
- Prepared loans for legal review to ensure compliance and facilitate recovery.
- Oversaw personal investment portfolio to ensure financial growth.
Managed Asset Representative
Bank One AZ, NA
Tempe
11.2000 - 01.2002
- Evaluated and determines the correct course of action to salvage potential commercial losses up to $250M.
- Evaluated loan applications to assess risk and determine creditworthiness.
- Determines if debtor has capacity, ability to meet requirements needed to restructure the credit.
- Insures the collateral is protected or take steps to liquidate to protect the Bank's interest.
- Prepared synopsis on collectability and evaluated cost-effectiveness of recovery options, including legal action and liquidation.
- Reviewed loan documentation for errors and omissions, assessing client's financial strength and repayment capacity.
- Ensured loan documentation accuracy and currency.
Education
Word Processing Specialist -
Alta Tech School
Phoenix, AZ01-1992
High School -
South Mountain High School
Phoenix, AZ01-1988
Skills
- community outreach
- voter education
- crisis intervention
- Ballot tracking
- case documentation
- requirements assessment
- debt negotiation
References
Furnished upon request
Timeline
Ballot Chaser
Turning Point USA
02.2026 - Current
Case Manager
A Different Outlook
08.2023 - 02.2024
Negotiation Specialist
Freedom Debt Relief
03.2009 - 10.2021
Customer Overdraft Assistance
Bank of America
06.2007 - 07.2008
Credit Risk Analyst Collection Officer, Business Banking
Bank One AZ/Chase Bank
01.2002 - 02.2007
Managed Asset Representative
Bank One AZ, NA
11.2000 - 01.2002
Word Processing Specialist -
Alta Tech School
High School -
South Mountain High School