Alisha Mendez-Owens
Phoenix
Summary
Dynamic leader with extensive experience in team management and scheduling coordination. Recognized for attention to detail and effective problem-solving skills, dedicated to fostering a collaborative work environment and achieving operational excellence.
Overview
28
28
years of professional experience
Work History
SSA - Human Resource
Lowes Hardware
Phoenix
11.2022 - Current
- Coordinated schedules for multiple departments to optimize resource allocation.
- Developed and maintained electronic filing systems for scheduling documents.
- Assisted in the preparation of weekly and monthly scheduling reports.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Provided support in resolving scheduling conflicts between employees.
- Coordinated with department managers to adjust employee schedules as needed.
Bookkeeper
Safeway
Surprise
09.2022 - 11.2022
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Scanner/Cashier
Homeland Grocery
Oklahoma City
12.2020 - 08.2022
- Assisted customers with product inquiries and locating items in store.
- Stocked shelves and organized products for optimal display and accessibility.
- Operated cash register, processed transactions, and managed customer payments.
Customer Service Desk Associate
Safeway
Surprise
10.2019 - 11.2020
- Assisted customers with inquiries and product selections at the service desk.
- Processed returns and exchanges while following company policies.
- Managed customer transactions using point-of-sale systems effectively.
- Resolved customer complaints by providing timely solutions and support.
- Handled cash and balanced registers according to company procedures.
- Processed returns and exchanges according to company policies.
Front End Manager
Homeland Grocery
Norman
02.2007 - 09.2019
- Managed daily operations of front-end team and customer service department.
- Oversaw cash handling processes and ensured security compliance.
- Resolved customer inquiries and complaints with effective communication.
- Maintained a clean and organized front-end environment for customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
Grocery Clerk
Albertsons
Norman
10.1997 - 07.2007
- Stocked shelves with fresh produce and grocery items daily.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized work areas throughout the store.
- Processed transactions accurately at the cash register.
- Ensured compliance with health and safety regulations in food handling.
Education
High School Diploma -
Reid High School
Long Beach, CASkills
- Scheduling coordination
- Electronic filing systems
- Cash management
- Customer transaction processing
- Staff availability tracking
- Inventory management
- Problem solving
- Team leadership
- Attention to detail
- Effective communication
- Conflict resolution
- Customer service
- Computer skills
- Clerical support
Timeline
SSA - Human Resource
Lowes Hardware
11.2022 - Current
Bookkeeper
Safeway
09.2022 - 11.2022
Scanner/Cashier
Homeland Grocery
12.2020 - 08.2022
Customer Service Desk Associate
Safeway
10.2019 - 11.2020
Front End Manager
Homeland Grocery
02.2007 - 09.2019
Grocery Clerk
Albertsons
10.1997 - 07.2007
High School Diploma -
Reid High School