Summary
Overview
Work History
Education
Skills
References
Timeline
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Alison Baker

Alison Baker

Phoenix

Summary

Dynamic bartender and sales professional with expertise in client relationship management and event coordination. Proven ability to enhance customer satisfaction and drive sales through effective communication and team collaboration.

Overview

12
12
years of professional experience

Work History

Bartender

Cien Agaves Tacos and Tequila
Scottsdale
02.2024 - Current
  • Mixed cocktails using fresh ingredients and traditional techniques.
  • Provided excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Assisted in training new bartenders on standard operating procedures.
  • Performed opening and closing duties including restocking supplies.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Director of Sales & Sales Coordinator

Henderson Hospitality
Scottsdale
12.2021 - 02.2024
  • Analyzed market trends to identify new business opportunities within the hospitality sector.
  • Managed client relationships to ensure satisfaction and loyalty among guests.
  • Coordinated with various departments to align sales objectives with operational goals.
  • Attended trade shows, conferences and industry events to promote the company's brand image.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Established sales objectives by forecasting and developing annual sales quotas for regions and territories.

Sales Coordinator & Front Desk Agent

Cresent
Scottsdale
01.2021 - 12.2021
  • Greeted guests warmly and efficiently at the front desk.
  • Managed check-in and check-out processes seamlessly for all visitors.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Processed payments and managed billing inquiries with attention to detail.
  • Answered phones, responded to inquiries, and took messages.
  • Managed customer inquiries and provided timely responses to enhance satisfaction.
  • Assisted in preparing sales reports using CRM software for accurate tracking.
  • Supported the sales team by coordinating appointments and follow-up communications.
  • Performed follow-up calls with customers after each sale was completed.

Dance Instructor

Summer's Danceworks
Prescott
04.2016 - 12.2020
  • Designed engaging dance lesson plans for various skill levels.
  • Developed choreography for student performances and showcases.
  • Organized and led workshops to enhance dance skills and creativity.
  • Coordinated recital preparation, including costumes and staging logistics.
  • Fostered a positive learning environment through effective communication and encouragement.
  • Demonstrated proper technique while teaching new movements or steps.
  • Developed and implemented dance classes for students of all ages, levels and abilities.

Part-Time Manager, Bartender & Server

Cien Agaves Tacos and Tequila
Scottsdale
03.2013 - 04.2016
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University
Flagstaff, AZ
08-2021

Associate of Arts - Fine Arts Dance & Dance Technology

Cottsdale Community College
Scottsdale, AZ
05-2016

Skills

  • Client relationship management
  • Bar organization
  • Customer service
  • Event coordination
  • Communication skills
  • Problem solving
  • Attention to detail

References

References available upon request.

Timeline

Bartender

Cien Agaves Tacos and Tequila
02.2024 - Current

Director of Sales & Sales Coordinator

Henderson Hospitality
12.2021 - 02.2024

Sales Coordinator & Front Desk Agent

Cresent
01.2021 - 12.2021

Dance Instructor

Summer's Danceworks
04.2016 - 12.2020

Part-Time Manager, Bartender & Server

Cien Agaves Tacos and Tequila
03.2013 - 04.2016

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University

Associate of Arts - Fine Arts Dance & Dance Technology

Cottsdale Community College

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Alison Baker