Alissa Espinoza
Phoenix
Summary
Results-driven professional with expertise in customer service and team leadership. Proven ability to enhance operational efficiency and make informed decisions, contributing to improved service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollar Tree
Phoenix, AZ
09.2025 - Current
- Coordinated staff schedules to optimize coverage during peak hours and improve customer service.
- Trained new team members on store processes, promoting a collaborative work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist
Lifewell Behavioral Wellness
Phoenix, AZ
03.2023 - 06.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between clients and clinical staff, enhancing service delivery.
- Maintained accurate client records using electronic health record systems to support operational efficiency.
- Assisted in managing phone inquiries, directing calls to appropriate departments promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Medical Transportation
Phoenix, AZ
02.2022 - 04.2023
- Coordinated transportation schedules for patient appointments, ensuring timely arrivals and departures.
- Managed communication between patients and healthcare providers to facilitate seamless transportation services.
- Maintained accurate records of trips, including patient details and service documentation.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted in training new staff on operational procedures and customer service standards.
Medical Insurance Specialist
RemX, McKesson Specialty
Mesa, AZ
07.2020 - 01.2021
- Processed and reviewed medical insurance claims for accuracy and compliance with company policies.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
- Utilized electronic health record systems to maintain patient data integrity and streamline claim submissions.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
Education
High School Diploma -
South Mountain High School
05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
Timeline
Assistant Manager
Dollar Tree
09.2025 - Current
Receptionist
Lifewell Behavioral Wellness
03.2023 - 06.2024
Administrative Assistant
Medical Transportation
02.2022 - 04.2023
Medical Insurance Specialist
RemX, McKesson Specialty
07.2020 - 01.2021
High School Diploma -
South Mountain High School