Microsoft Windows
Alix Barberi
Chandler
Summary
Proactive professional skilled in managing technical incidents and delivering exceptional support. Expertise in troubleshooting and hardware repair, committed to ensuring swift resolutions and elevating the customer experience.
Overview
8
8
years of professional experience
Work History
Computer Support Specialist
Choice Hotels
Scottsdale, AZ
02.2025 - 04.2026
- Use critical thinking skills to make the real time decisions required to keep internal and external customers operating at a profitable and efficient level.
- Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published team SLAs.
- Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers and Sales Executives.
- Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root-cause as quickly as possible using critical thinking and system/software troubleshooting skills.
- Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants are clearly documented and all interactions with any customer is performed in a helpful and professional manner bringing forward a positive customer experience.
- Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of the customer.
- Proactively direct customers to self-help while appropriately auctioning any customer training needs taken toward resolution.
Cell Phone Technician
CPR Cell Phone Repair
Phoenix, AZ
05.2022 - 11.2023
- Diagnosed and repaired various cell phone issues, enhancing customer satisfaction through effective solutions.
- Mentored junior technicians on repair techniques, improving team efficiency and skill levels.
- Implemented inventory management practices to streamline parts ordering and reduce downtime.
- Maintained up-to-date knowledge of emerging technologies and repair procedures in the mobile industry.
- Evaluated repair processes regularly, recommending improvements that increased overall productivity and quality standards.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Erased user data, debugged application issues and refurbished devices for resale.
- Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.
Mover
All My Sons Moving
Phoenix, AZ
10.2020 - 02.2022
- Coordinated loading and unloading of household items to ensure timely delivery.
- Assisted in packing and securing items using proper materials and techniques.
- Maintained inventory accuracy by tracking items throughout moving process.
- Communicated effectively with clients to address concerns during moves.
- Trained new team members on safety protocols and efficient moving practices.
- Oversaw crew performance, providing guidance to enhance efficiency and effectiveness.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Followed safety protocols to prevent accidents and injuries.
Barista
Starbucks
Danville, CA
03.2018 - 08.2020
- Delivered exceptional customer service in high-volume environment, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment to prepare quality beverages consistently.
- Maintained cleanliness and organization of work area to comply with health standards.
- Assisted in training new baristas on beverage preparation techniques and customer interaction.
- Engaged customers with product knowledge to promote seasonal menu items effectively.
- Managed inventory levels, restocking supplies as needed to ensure operational continuity.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Science - Network And System Administration
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ06-2023
Skills
- Software installation and updates
- Network configuration and server administration
- Hardware repair and system diagnostics
- Data recovery
- Mobile device support
- Teamwork
- Customer service
- Problem-solving
- Time management
Software
MacOS
IPhone Operating System
Android
Languages
English
Native or Bilingual
Timeline
Computer Support Specialist
Choice Hotels
02.2025 - 04.2026
Cell Phone Technician
CPR Cell Phone Repair
05.2022 - 11.2023
Mover
All My Sons Moving
10.2020 - 02.2022
Barista
Starbucks
03.2018 - 08.2020
Associate of Science - Network And System Administration
Maricopa Community Colleges, South Mountain Community College