ALIYA AWADEY
Phoenix
Summary
Customer-focused college student with over two years of hospitality experience as a hostess and over 2 years in retail sales. Proven track record of delivering exceptional customer service and building rapport with diverse clientele in fast-paced environments. Strong skills in communication, problem-solving, and teamwork, consistently exceeding customer expectations. Aiming to leverage hospitality and retail experience to enhance customer experiences in a new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Educator
Lululemon Athletica
05.2023 - Current
- Resolved customer inquiries, concerns, and complaints in a timely and professional manner, utilizing active listening and problem-solving skills to ensure customer satisfaction.
- Provided product recommendations and assistance with online orders, returns, and exchanges.
- Supported store operations by performing tasks such as restocking shelves, organizing storage areas, and maintaining cleanliness and orderliness throughout the store. Assisted with receiving shipments, processing returns, and performing other operational duties as needed.
- Provided exceptional customer service by greeting and assisting customers in finding the right products to meet their needs. Demonstrated in-depth knowledge of Lululemon's products, features, and benefits to drive sales and enhance customer satisfaction.
Hostess
Cheddar's Scratch Kitchen
09.2021 - 05.2022
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Helped bus tables and ran food patrons during high volume periods
- Closed out podium at end of shift and maintained order and organization
- Stocked service areas with supplies to deliver faster service to guests
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Maintained clean and neat workplace and dining room area
- Observed guest needs throughout dining experience, driving high-quality service
- Answered phone calls to take reservations and address guest questions and concerns
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Delivered and refilled beverages and addressed requests for extra condiments and place settings
- Observed food handling and sanitation requirements to reduce risks
- Processed phone and online orders, keeping food hot and fresh until picked up
- Reviewed work procedures and operational problems, determining ways to improve service
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Monitored cleanliness of common areas and dining rooms to maintain a neat and welcoming establishment
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
Detassler
Bart's Detasseling
06.2017 - 07.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
- Perform assigned duties as instructed by their supervisor
- Walk down the aisles between the plants in the corn fields, remove rogue plants, weeds and volunteer corn plants from seed corn production fields.
Education
Bachelor of Science - Nutrition Sciences
Grand Canyon University
Phoenix, AZ05.2026
High School Diploma -
Grandview High School
Aurora, CO05.2022
Skills
- Public speaking
- Inventory management
- Cultural awareness
- Team collaboration
- Customer service
- Empathy and patience
- Problem-solving
- Group and individual instruction
Certification
- CNA License
- CPR Certification
- High School Diploma
Timeline
Educator
Lululemon Athletica
05.2023 - Current
Hostess
Cheddar's Scratch Kitchen
09.2021 - 05.2022
Detassler
Bart's Detasseling
06.2017 - 07.2019
Bachelor of Science - Nutrition Sciences
Grand Canyon University
High School Diploma -
Grandview High School
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