ALIYAH BARNARD
Phoenix
Summary
Political Science student with 4 years of diverse experience in customer service, sales, and construction settings. Demonstrates strong organizational and supervisory skills, with a proven ability to communicate effectively and work collaboratively in team environments. Passionate about utilizing a blend of technical and interpersonal skills to contribute positively to any workplace.
Overview
5
5
years of professional experience
6070
6070
years of post-secondary education
Work History
Customer Service Representative II
Department of Economic Security- Division of Benefits and Medical Eligibility
Phoenix
12.2025 - Current
- Communicating with clients effectively
- Ensuring clients provide all requested documentation
- Uploading documents to a database for reviewal
- Managing a high-volume task load
- Utilizing various computer systems
- Ensuring clients understand a process to assist them more efficiently
- Assisting clients in identifying proper documentation to provide
Laborer and Timesheet/Billing Worker
Aria Builders
Phoenix
12.2025 - Current
- Communicating with homeowners
- Demolition of unsatisfactory work
- Stucco repairs
- Paint of stucco repairs
- Paint repairs
- Caulking
- Performing repairs on two and three-story homes
- Cleaning
- Coordinating with a team
- Overseeing timesheets and completing billing paperwork
- Organizing timesheets by unit, job-type, dates, job titles of workers
- Adding materials with costs for appropriate task charging
- Expanding Spanish speaking skills
Part-Time Barista
Starbucks
Phoenix
02.2024 - 09.2024
- Using a system to take down customers’ orders
- Using a cash register
- Memorizing recipes for drinks
- Memorizing techniques for making drinks
- Handing drinks to customers
- Providing a good customer experience
- Completing preparatory activities for the following shift
Full Time-Sales Associate
Floor and Decor
Phoenix
12.2022 - 02.2024
- Assisting customers in getting the appropriate products for their project
- Maintaining designated work area
- Loading products onto carts, pallets, and into vehicles
- Moving products with a reach truck/forklift
- Calculating product quantities necessary to complete projects
- Providing excellent customer service
- Collaborating with a team
- Relocating products using a product tracker system
- Picking products using a picking system
- Informing people on products
- Utilizing an electric pallet jack
Cashier and Cook
In-N-Out Burger
Phoenix
10.2021 - 12.2022
- Communicating with customers
- Taking orders down effectively
- Using an order-taking system
- Using a cash register
- Balancing out a register
- Working with other team members
- Making food
- Delivering food out to customers
- Cleaning
- Providing excellent customer service in all aspects
Education
Bachelor’s - Political Science
Arizona State University
Phoenix, AZ 08.2024 - 04.2026
EMT CERTIFICATION -
Lifework Academy
Peoria, AZHIGH SCHOOL DIPLOMA -
Tolleson Union High School
Tolleson, AZMED START PROGRAM -
University of Arizona
OnlineSkills
- Customer Service
- Excel
- Microsoft Word
- Painting
- Tiling
- Typing
- Collaboration
- Utilizing multiple computer softwares simultaneously
- Data entry
- Problem solving
- Empathetic communication
- Managing a high volume task load
- AIA Billing
- Supervision
- Organization
- Time Management
- Communication
- Forklift
- CPR
- BLS
- Sales
- Barista
Languages
- Spanish
- French
- English, Native
- Spanish, Novice
- French, Novice
Additional Information
Employee of the month at Floor and Decor, 01/01/23, Employee of the month at Floor and Decor, 10/01/23, 4.33, Captain of varsity wrestling team, Member of cross country team
Timeline
Customer Service Representative II
Department of Economic Security- Division of Benefits and Medical Eligibility
12.2025 - Current
Laborer and Timesheet/Billing Worker
Aria Builders
12.2025 - Current
Bachelor’s - Political Science
Arizona State University
08.2024 - 04.2026
Part-Time Barista
Starbucks
02.2024 - 09.2024
Full Time-Sales Associate
Floor and Decor
12.2022 - 02.2024
Cashier and Cook
In-N-Out Burger
10.2021 - 12.2022
EMT CERTIFICATION -
Lifework Academy
HIGH SCHOOL DIPLOMA -
Tolleson Union High School
MED START PROGRAM -
University of Arizona