Alizea Harris
Mesa
Summary
Experienced customer service worker with a track record of enhancing customer satisfaction. Excelled in providing excellent customer service in multiple roles, and skilled in clear communication and maintaining a positive attitude.
Overview
3
3
years of professional experience
Work History
Team Member
Cava Grill
06.2024 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Contributed to team success by completing jobs quickly and accurately.
Guest Customer Service
PT Pho Express
09.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information..
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Customer Service Executive
Safeway
06.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
High School Diploma -
Copper Canyon High School
9126 West Camelback Road Glendale, AZ 8530505-2021
Skills
- Customer service
- Clear communication
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Team Member
Cava Grill
06.2024 - Current
Guest Customer Service
PT Pho Express
09.2023 - 02.2024
Customer Service Executive
Safeway
06.2022 - 09.2023
High School Diploma -
Copper Canyon High School
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