Allen Muir
Phoenix,AZ
Summary
Dynamic operations manager with a proven History and track record at Expeditors International of WA, excelling in effective team leadership and customer engagement. Enhanced service quality through data-driven KPI evaluation and processes, achieving significant improvements in operational efficiency. Adept at fostering client relations while ensuring compliance and oversight in operational accounting transactions.
Overview
21
21
years of professional experience
Work History
Distribution Operations Manager
Expeditors International of WA
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Project Manager , Distribution
Expeditors International of WA
11.2017 - 08.2023
- Analyzed operational data to identify trends and drive informed decision-making and improve customer service perception
- Streamlined payment processes, improving turnaround time for freight payables.
- Effectively managed high volume of incoming invoices, prioritizing tasks to ensure deadlines were met consistently.
- Enhanced financial accuracy by conducting thorough audits of freight bills and resolving any issues promptly.
- Identified opportunities for cost reduction by analyzing service provider invoices and recommending changes where appropriate.
- Managed invoice processing, ensuring compliance with company policies.
- Developed and maintained relationships with Service providers, enhancing communication and service quality.
Ocean Export Supervisor
Expeditors International
07.2010 - 11.2017
- Supervised export operations to ensure compliance with international trade regulations.
- Assisted Accounting department in resolving payment issues related to international transactions, ensuring accurate revenue recognition and cash flow management.
- Managed relationships with key clients, fostering long-term partnerships and improving retention rates.
- Ensured compliance with all export regulations, reducing risk of fines and penalties.
- Trained and mentored junior staff on export procedures and documentation requirements.
- Created detailed performance reports to track export KPIs, identifying areas for improvement and informing strategic decisions.
Import Transportation Supervisor
Expeditors International of WA
07.2009 - 07.2009
- Supervised daily transportation operations, ensuring efficient routing and timely deliveries.
- Coordinated logistics between suppliers and internal teams to streamline shipment processes.
- Developed training programs for staff on import procedures and regulatory requirements.
- Collaborated with customs brokers for smooth clearance processes.
- Reduced shipment delays with diligent monitoring of cargo movement and proactive issue resolution.
- Conducted audits of import documentation to maintain accuracy and adherence to company policies.
- Supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
Management Trainee
Expeditors International of WA
01.2007 - 06.2009
- 18 Month training program where I spent time in many departments including: Import Transportation, Customs Brokerage, Transcon, Accounting and Ocean export.
- Gained knowledge of company policies, protocols and processes.
- Helped to develop training programs and write SOP's to enhance employee performance and operational efficiency.
- Analyzed logistics processes to identify areas for improvement and implement solutions.
- Led initiatives to improve customer service metrics through operational processes
- Mentored junior staff on best practices in operational procedures.
- Improved management skills by participating in training programs and workshops.
- Assisted supervisors and managers in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Ocean Import Agent
Expeditors International of WA
01.2005 - 01.2007
- Managed import documentation, ensuring compliance with customs regulations and company policies.
- Coordinated with carriers and freight forwarders to facilitate timely delivery of shipments.
- Developed and maintained strong relationships with service providers suppliers to streamline communication and resolve issues.
- Oversaw turnover os documents for customs clearance processes,
- Led training sessions for junior agents on best practices in import operations and compliance standards.
- Expedited urgent shipments by closely monitoring schedules and swiftly addressing discrepancies with carriers as they arose.
- Enhanced customer satisfaction by proactively addressing inquiries and providing timely updates on shipments.
Air Import Agent
Expeditors International of WA
06.2004 - 01.2005
- Coordinated air import shipments, ensuring compliance with customs regulations and documentation requirements.
- Managed communication between clients, vendors, and carriers to facilitate timely delivery of goods.
- Analyzed import data to identify trends and streamline operational processes for improved efficiency.
- Developed and maintained strong relationships with stakeholders to enhance service quality and customer satisfaction.
Education
History
Southern Utah University
Cedar City, UTSkills
- Effective team leadership
- Operations Management
- Customer Engagement
- Data-Driven KPI Evaluation
- Accounts Payable Oversight
- Effective Problem Resolution
- Steadfast Reliability
- Excel Reporting Skills
- Adept at creating Excel spreadsheets and reports
- Client relations and customer service
- Sales Support Capabilities
IATA-FIATA MAY 2007
IATA-FIATA refers to standardized training programs that meet industry expectations. It includes the FIATA Diploma in Freight Forwarding, which consists of 15 modules covering key topics for freight forwarders. FIATA certification enhances the skills and knowledge of logistics professionals. IATA certification, signals responsible shipping and handling practices for air carriers
Timeline
Distribution Operations Manager
Expeditors International of WA
09.2023 - Current
Project Manager , Distribution
Expeditors International of WA
11.2017 - 08.2023
Ocean Export Supervisor
Expeditors International
07.2010 - 11.2017
Import Transportation Supervisor
Expeditors International of WA
07.2009 - 07.2009
Management Trainee
Expeditors International of WA
01.2007 - 06.2009
Ocean Import Agent
Expeditors International of WA
01.2005 - 01.2007
Air Import Agent
Expeditors International of WA
06.2004 - 01.2005
History
Southern Utah University
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