Allie Lindstrom
Phoenix
Summary
Detail-oriented Allied Health Professional with over 3 years of experience in high-volume clinical settings. Proficient in full-cycle medical office administration, including dual-specialty insurance verification (Medical and Vision), prior authorizations, and complex patient scheduling. Expert in navigating Electronic Health Records (EHR) and NextGen software to maintain data integrity and HIPAA compliance. Proven track record of managing clinical diagnostic workflows and exceeding performance metrics in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Optometrist Technician
Albuquerque Vision Care
Albuquerque, NM
02.2025 - 11.2025
- Execute comprehensive pre-testing diagnostics, including OCT, Tonometry, and Keratometry for 20+ patients daily.
- Streamline front-to-back office operations by managing daily insurance verification (Medical/Vision), processing prior authorizations (PAs), and handling secure medical faxes.
- Maintain strict HIPAA compliance while documenting patient history, symptoms, and treatment plans in EHR systems with 100% accuracy.
- Enhance patient throughput by effectively coordinating scheduling, managing high-volume calls, and ensuring seamless clinical check-in/check-out processes.
Patient Service Representative/ Optometrist Tech
Eye Associates Of New Mexico
Santa Fe, NM
07.2023 - 02.2025
- Served as the primary point of contact for patient inquiries, providing professional communication and conflict resolution in a high-volume clinical environment.
- Managed high-volume daily check-ins and multi-line phone systems, ensuring efficient patient flow and reduced wait times.
- Performed daily, real-time insurance verification for both Medical and Vision plans to confirm active coverage, prevent claim denials, and facilitate accurate billing.
- Processed complex prior authorizations (PAs) for medications and surgical services by coordinating directly with insurance payers and clinical providers to ensure timely patient care.
- Utilized NextGen and EHR software to maintain precise data integrity for doctor and patient schedules.
- Resolved complex scheduling conflicts and billing inquiries, ensuring professional account resolution and financial transparency for patients.
Sales Representative
Verizon
Los Alamos, NM
11.2022 - 06.2023
- Consistently surpassed aggressive monthly sales quotas and key performance indicators (KPIs) through consultative service and relationship management.
- Demonstrated complex technical features to diverse customer groups, successfully translating product specifications into clear user benefits to drive sales.
- Built and maintained long-term customer relationships through proactive follow-up, expert troubleshooting, and rapid issue resolution.
Education
High School Diploma -
Los Alamos High School
Los Alamos, NM05-2020
Skills
- Clinical: OCT, Tonometry, Auto-refraction, Keratometry, Patient Education
- Administrative: Insurance Verification (Medical/Vision), Prior Authorizations (PAs), Medical Billing/Coding, Patient Registration, High-Volume Phone Management
- Technical: Electronic Health Records (EHR), NextGen, High-Speed Data Entry (45 WPM)
- Regulatory: HIPAA Compliance, Health Information Management, Account Resolution
Languages
English
Native or Bilingual
Timeline
Optometrist Technician
Albuquerque Vision Care
02.2025 - 11.2025
Patient Service Representative/ Optometrist Tech
Eye Associates Of New Mexico
07.2023 - 02.2025
Sales Representative
Verizon
11.2022 - 06.2023
High School Diploma -
Los Alamos High School