Allinson Castellanos
1938 E Andes Dr
Summary
Motivated and dependable professional with experience in customer service, hospitality, inventory support, and IT services within fast-paced environments. Skilled in communication, multitasking, organization, and problem-solving while providing excellent guest and customer experiences. Proven ability to work efficiently both independently and as part of a team in high-volume settings. Seeking an opportunity as a Stocker at Sam’s Club where I can apply my strong work ethic, teamwork, and ability to maintain organized and efficient operations.
Overview
2
2
years of professional experience
Work History
FOH and BOH Employee
The Simple Greek
New Orleans, LA
07.2024 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
IT Service Specialist
Norwegian Cruise Line
New Orleans, LA
10.2024 - 03.2026
- Provided technical support to onboard systems and applications for crew and guest services.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for operations.
- Trained staff on IT processes and tools, enhancing overall service efficiency.
- Collaborated with cross-functional teams to streamline IT service delivery procedures.
- Implemented best practices in IT support workflows, increasing response times and customer satisfaction.
Check-In Agent
Royal Caribbean Cruise Line
New Orleans, LA
11.2024 - 05.2025
- Streamlined passenger check-in processes, enhancing efficiency and reducing wait times.
- Coordinated boarding procedures, ensuring compliance with safety and security protocols.
- Assisted in training new staff on operational procedures and customer service excellence.
- Developed and maintained accurate records of passenger information and travel documents.
Education
High School Diploma -
New Orleans Military And Maritime Academy
New Orleans, LA05.2026
Skills
- Fluent spanish
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Organization and time management
Timeline
Check-In Agent
Royal Caribbean Cruise Line
11.2024 - 05.2025
IT Service Specialist
Norwegian Cruise Line
10.2024 - 03.2026
FOH and BOH Employee
The Simple Greek
07.2024 - 05.2026
High School Diploma -
New Orleans Military And Maritime Academy