Allison Crumpler

Manage and oversee over 40 Luxury STR rentals

Manage staff of cleaners , Maintenance and team staff

• Developed and implemented operational strategies to enhance property management efficiency.
• Streamlined tenant onboarding processes, improving tenant satisfaction and retention rates.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Monitor and adjust pricing
• Owner retention and satisfaction
• Guest satisfaction and customer service
• Hostaway Pm software
• Inspect homes
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• Managed the daily operations of multiple departments to maximize efficiency.
• Handle daily customer service , incoming and out going calls, resolved clients issues.
• Managed daily scheduling of operating team.
• Completed multiple tasks daily asked by upper management
• Maintaining premier luxury brand standards, fostering growth through positive guest experience.
• Coordinating repairs, maintenance, installations between rental reservations. Maintaining and tracking property preventative maintenance records
• Onboard new homeowners , audit homes and contract reviews
• CRM, Streamline Software

• Assisted customers with routine inquiries regarding account balances and accounted information.
• Ensured compliance with relevant banking regulations and implemented internal controls.
• Acted as digital ambassador to transition customers to digital solutions.
• Earned customer confidence and protected bank operations by keeping information confidential.
• Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
• Balanced currency, coin and checks in cash drawers at ends of shifts.
• Initiated quality financial wellness conversations to add value to customers relationships.

• Provided efficient and courteous service to customers at all times.
• Managed and coordinated multiple projects while ensuring timely completion.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Kept operating expenses low with good business controls.

• Developed and monitored office budgets and processed payroll.
• Prepared and submitted plans to the City
• Preformed all office duties faxing, printing and sending emails
• Implemented office procedures, creating streamlined processes.
• Met contractors at jobsite

• Completed bi-weekly payroll for salaried and hourly employees In multi States
• Collaborated with human resources and finance departments to resolve payroll discrepancies.
• Handled sensitive employee information in accordance with privacy regulations.
• Performed scheduled audits of various deductions, tax withholdings and garnishments.
• Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
• Processed garnishments and communicated garnishment information to all parties.
• Maintained payroll information by collecting, calculating and entering data into payroll system.
• Verified timely filing of tax reporting by payroll provider. Analyzed and responded to inquiries from employees regarding paycheck amounts, deductions and direct deposits.
• Handled confidential information in compliance with HIPAA.
• Provided guidance and mentorship to junior staff members when needed.