Allison Delong
Scottsdale
Summary
Dynamic Dental Practice Manager with a proven track record at Orthodontic Specialist of Arizona, excelling in operational planning and patient management. Skilled in financial reporting and conflict resolution, I successfully enhanced staff performance and streamlined billing processes, ensuring high-quality patient care and satisfaction. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
25
25
years of professional experience
Work History
Dental Practice Manager
Orthodontic specialist of Arizona
Tempe
10.2021 - 12.2024
- Assisted physicians with finalizing reports, speeches or presentations.
- Compiled and coded patient information or data in appropriate computer system.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
- Provided leadership in developing operational plans to meet organizational goals.
- Resolved patient complaints or inquiries promptly and professionally.
- Collaborated with other departments to ensure smooth operation of the business.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
Orthodontic Treatment Coordinator
Dental Depot
Glendale
01.2021 - 10.2021
- Prepared financial statements for review by the orthodontist or office manager.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Compiled data into statistical reports for tracking purposes.
- Updated patient records with new data and treatment information.
- Maintained records of patient treatments, progress reports and payments.
- Ensured that all necessary paperwork was completed accurately prior to treatment.
- Exposed dental diagnostic x-rays.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Gathered and documented patient medical and dental histories and vital signs.
- Reviewed x-rays, photographs and other diagnostic images to assess patient needs.
Orthodontic Administrator
Associated Dental and Orthodontics
Glendale
02.2018 - 01.2021
- Ensured compliance with health and safety regulations within the office environment.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Maintained filing system for important documents such as contracts and invoices.
- Monitored budget expenditures and prepared financial reports for review by management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Lead Orthodontic Assistant
Carmel Orthodontics
Carmel
03.2000 - 01.2018
- Provided postoperative instructions prescribed by orthodontist.
- Actively participated in continuing education activities related to dentistry or orthodontics.
- Gathered and documented patient medical and dental histories and vital signs.
- Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Monitored and documented patient care to oversee employee and patient safety, hygiene, and protection.
- Analyzed clinical data related to patient treatment plans and outcomes.
- Assisted the orthodontist with examinations and consultations for new patients.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Conducted preliminary mouth exams and reported findings to the orthodontist.
- Provided instructions on oral hygiene care to patients during their visits.
- Sterilized and disinfected instruments and equipment after each patient use.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Maintained cleanliness and organization of the orthodontic treatment area.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Took dental x-rays and impressions of patients' teeth as directed by orthodontist.
- Prepared bills and completed insurance forms using system software.
- Educated patients on oral hygiene strategies related to orthodontic care.
- Assisted with the fitting and adjustment of orthodontic appliances.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
Education
BBA - Business Administration And Management
Indiana University, Bloomington
Bloomington, IN01-2006
Vocational School - Dental Assisting
Dental Careers Foundation
Indianapolis, IN01-2000
Skills
- Patient management
- Billing administration
- Financial reporting
- Staff training
- Performance evaluation
- Operational planning
- Conflict resolution
- Time management
- Insurance processing
- Recruitment and hiring
Timeline
Dental Practice Manager
Orthodontic specialist of Arizona
10.2021 - 12.2024
Orthodontic Treatment Coordinator
Dental Depot
01.2021 - 10.2021
Orthodontic Administrator
Associated Dental and Orthodontics
02.2018 - 01.2021
Lead Orthodontic Assistant
Carmel Orthodontics
03.2000 - 01.2018
BBA - Business Administration And Management
Indiana University, Bloomington
Vocational School - Dental Assisting
Dental Careers Foundation
Similar Profiles
Pallavi AkuthotaPallavi Akuthota
Dental Care Administrator at Maryland orthodontic specialistDental Care Administrator at Maryland orthodontic specialist
PAULA SAN MARTINPAULA SAN MARTIN
Orthodontic Treatment Coordinator at Lach Orthodontic SpecialistOrthodontic Treatment Coordinator at Lach Orthodontic Specialist
Aamiyah RobertsonAamiyah Robertson
Sterile Tech/Records at Houston Orthodontic SpecialistSterile Tech/Records at Houston Orthodontic Specialist