Allison Horsman

Multi Unit Excellence: Successfully oversaw operations across three high-traffic Tucson corridors, adapting service strategies to meet the unique demands of corporate (Broadway), university/commuter (Speedway), and industrial (Valencia) customer bases.

Catering: Oversaw the company’s #2 ranked catering operation, consistently averaging $10k–$15k in monthly catering revenue

Strategic Cost Control: Maintained industry-leading efficiency by keeping labor costs under 20% across all managed shifts, utilizing data-driven scheduling to match labor to peak foot traffic.

Consistent Revenue Growth: Delivered 3% to 5% year-over-year sales increases by implementing localized promotions and a "culture of the upsell" among front-of-house staff.

Inventory & COGS Management: Optimized stock availability and minimized carrying costs for high-volume gourmet ingredients, ensuring zero outages during peak periods.

Leadership & Training: Managed and coached teams of up to 20 members, Developed training programs for staff,enhancing service quality, focusing on cross-training and performance evaluations that resulted in a highly flexible, multi-skilled workforce.

Regulatory Compliance: Maintained a 100% success rate on health department inspections and safety audits by conducting rigorous daily site walks and staff training sessions.

Oversaw daily operations of the Front End including Money Services and Fuel Station.

Monitored and controlled supply expenses for the departments.

Managed cash control, sales and cash items and records for the store.

Managed the scheduling of all front end departments including creating and executing hour budget and scheduling of hours.

Partnered with store management to set the store/department budget, weekly profit and loss reviews, and follow up action on all financial reports.

Coached and trained employees on methods for handling various aspects of sales, complicated issues and difficult customers.

Transformed employee performance by enhancing mentoring strategies in operational and customer facing roles.