Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Lander

Tucson

Summary

Certified Permit Technician with extensive experience in the processing and issuance of various permits, ensuring compliance with regulatory standards and local codes. Adept at managing workflows, reviewing technical documents, and providing outstanding customer service to applicants and stakeholders. Skilled in GIS systems, interpreting engineering and construction plans, and streamlining permitting processes to improve efficiency. Committed to maintaining high standards of safety, accuracy, and timeliness in the permitting lifecycle.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Permit Technician

Town of Marana
04.2024 - 04.2025
  • Process and issue various permits, including building, floodplain, electrical, and mechanical, ensuring compliance with local and state regulations.
  • Review construction and engineering plans to verify code compliance, zoning requirements, and safety standards.
  • Coordinate with property owners, contractors, and developers to clarify permit requirements and resolve issues or concerns.
  • Maintain accurate records of all issued permits and related documentation, utilizing the city's permitting software system.
  • Assist with public inquiries and provide guidance on permit processes, timelines, and requirements.
  • Conduct inspections and ensure adherence to permit conditions and compliance with building codes.

Lead Customer Service Representative

Geico
07.2020 - 04.2025
  • Presented and trained insurance laws and compliance procedures to agents
  • Oversaw licenses for agents to maintain and complete continuing education for all valid insurance licenses
  • Established and analyzed service metrics to effectively communicate results and improve customer service team operations
  • Trained new department employees and coached on strategies to improve performance
  • Monitored calls, online messages and live chat requests and verified quality of service delivered by agents
  • Prepared documentation for customer contracts and transactions
  • Handled management-level issues in place of senior staff to maintain continuity of leadership

Lead Event Ambassador

TopGolf
11.2017 - 07.2020
  • Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
  • Planned and coordinated event rentals, set up plans and staffing
  • Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages
  • Anticipated client and guest needs to provide quick resolution to problems and concerns
  • Oversaw logistics, timelines, and vendor coordination to execute high-quality experiences for attendees
  • Retained thorough records of labor, material, and service expenses incurred for every event
  • Attended local community events, networking with individuals and organizations for new business opportunities

Education

High School Diploma -

Canyon Del Oro High School
Oro Valley, AZ
05.2015

Skills

  • Permit Processing & Issuance
  • Regulatory Compliance & Code Knowledge
  • GIS Systems & Map Interpretation
  • Technical Document Review
  • Customer Service
  • Over the Counter Plan Review
  • Data Entry & Permit Tracking Systems
  • Problem Solving & Conflict Resolution
  • Project Coordination & Team Collaboration

Certification

International Code Council, Certified Permit Technician -November 2024

Timeline

Permit Technician

Town of Marana
04.2024 - 04.2025

Lead Customer Service Representative

Geico
07.2020 - 04.2025

Lead Event Ambassador

TopGolf
11.2017 - 07.2020

High School Diploma -

Canyon Del Oro High School

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Allison Lander