Allison Montano
Mesa
Summary
Hospitality manager with expertise in team leadership and operational optimization in front office and housekeeping. Proven track record of enhancing guest experiences through strategic policy implementation and effective budget management. Strong relationship-building skills with staff and vendors to ensure seamless operations.
Overview
17
17
years of professional experience
Work History
Director of Rooms
Marriott Phoenix Chandler
Chandler
05.2023 - Current
- Oversaw budgeting process for Rooms departments; monitored labor costs and other expenses to ensure maximum profitability
- Managed daily operations of front office, housekeeping, and reservations departments, ensuring seamless guest experiences and operational efficiency.
- Formulated policies and procedures related to guest services, employee relations and hotel operations.
- Negotiated contracts with outside vendors for goods and services required for the Rooms departments
- Developed incentives for Front Desk department to achieve ITR/GSS, Marriott Bonvoy enrollment goals, and increase upgrade sales.
- Oversaw recruitment, interviewing, and hiring processes for new employees, enhancing team capability and service quality.
- Created weekly forecasting for department scheduling
- Worked closely with Engineering department to schedule RPM's alongside room inventory based on hotel's occupancy levels
Director of Housekeeping
Marriott Phoenix Chandler
Chandler
06.2021 - 05.2023
- Enhanced operational efficiency by ensuring optimal productivity across the housekeeping team.
- Implemented cleaning protocols aligned with brand standards and safety regulations to achieve cleanliness goals.
- Conducted regular inspections to maintain high cleanliness and organization levels.
- Coordinated staff schedules to maintain adequate coverage and minimize service gaps across all shifts.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Collaborated with other departments to enhance guest satisfaction through cleanliness initiatives.
- Handled software build and implemented panic device system for hotel – Relay.
Assistant Manager of Housekeeping
Marriott Phoenix Chandler
Chandler
09.2019 - 06.2021
- Assisted Director of Housekeeping in opening a brand-new build hotel
- Led task force to assist in opening The Lytle Park Hotel in Cincinnati, OH
- Facilitated hiring and training of housekeeping associates, ensuring team readiness for operations
- Managed OS&E inventory for hotel arrival, ensuring all items met operational needs
- Coordinated construction cleans with third-party vendor, ensuring adherence to quality standards
- Inspected guest rooms to ensure compliance with brand standards.
- Ordered and established par level of linen for hotel
Style Supervisor
W Scottsdale Hotel
Scottsdale
09.2010 - 09.2019
- Developed unique style concepts for guest experiences at luxury hotel events.
- Manage overall hotel cleanliness in public areas
- Inspect guest rooms to company brand standards
- Established department goals and action plans for cleanliness, aligning with year-to-date standards.
- Executed new hire training according to brand policies, including HoStar and ABC’s of Housekeeping.
- Oversaw Mix Bar Department ordering, optimizing food and beverage costs to enhance profitability.
- Negotiated contracts with vendors, suppliers, and partners.
- Performed monthly and quarterly inventories of department supplies, maintaining accurate stock levels.
- Executed physical setups for events, coordinating layout and arrangement to meet client specifications.
- Worked close with Renovation team/Engineering department on construction clean scheduling
Whatever/Whenever Agent
W Scottsdale Hotel
Scottsdale
09.2009 - 09.2010
- Processed phone orders for in-room dining, ensuring timely delivery and guest satisfaction.
- Handled guest customer service concerns and guest recovery
- Assisted guests with reservations, providing information about amenities and local attractions.
- Coordinated interdepartmental communication to enhance hotel operations and improve guest service.
- Managed multiline phone operations and dispatched calls to ensure efficient communication across departments.
- Assisted in checking guests in / out
- Assisted with night audit procedures to enhance workflow across shifts.
Education
Marriott ADP - Director of Room Management, SRSA
Marriott
Scottsdale, AZ, United States01-2013
Associate of Applied Science - Culinary Arts
Art Institute of Phoenix
Phoenix, AZ, United States01-2004
Skills
- Budget oversight
- Inventory management
- Labor management
- Order management
- Forecasting scheduling
- Vendor management
- Event coordination
- Team management and leadership
- Recruitment development
- Multitasking in dynamic environments
Timeline
Director of Rooms
Marriott Phoenix Chandler
05.2023 - Current
Director of Housekeeping
Marriott Phoenix Chandler
06.2021 - 05.2023
Assistant Manager of Housekeeping
Marriott Phoenix Chandler
09.2019 - 06.2021
Style Supervisor
W Scottsdale Hotel
09.2010 - 09.2019
Whatever/Whenever Agent
W Scottsdale Hotel
09.2009 - 09.2010
Marriott ADP - Director of Room Management, SRSA
Marriott
Associate of Applied Science - Culinary Arts
Art Institute of Phoenix