Allison Strickland
San Tan Valley
Summary
Experienced with fraud detection and risk assessment methodologies, ensuring organizational security. Utilizes in-depth analytical skills to identify and mitigate potential fraudulent activities. Strong understanding of risk management protocols, contributing to enhanced operational integrity and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud and Risk Analyst
US Bank NA
08.2023 - Current
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
- Optimized Fraud Detection Systems through continuous refinement of rule sets based upon ongoing analysis of system effectiveness.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
Returns Specialist
Union Bank
02.2022 - 08.2023
- Analyzed returned checks for insufficient funding or potential fraud
- Made decisions based on analytical data to process checks as quickly as possible
- Worked alongside team members to make best decisions based on data found.
Manager
Rosatis Authentic Chicago Style
06.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Circle K
04.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
Crew Member Cook
Rosatis Authentic Chicago Style
05.2019 - 04.2020
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Education
Camille Casteel High School
Chandler05-2021
Banking And Finance Certification - Banking And Finance
East Valley Institute of Technology
Tempe, AZ05-2021
Skills
- Anti-money laundering
- Industry awareness
- Effective communication
- Transaction monitoring
- Transaction review
- Data analysis
- Activity monitoring
- Fraud prevention
- Fraud detection
- Trend analysis
- Loss prevention
- Adaptability and flexibility
Certification
- Banking and Finance Certification
Languages
English
Native or Bilingual
ASL
Professional Working
Timeline
Fraud and Risk Analyst
US Bank NA
08.2023 - Current
Returns Specialist
Union Bank
02.2022 - 08.2023
Manager
Rosatis Authentic Chicago Style
06.2021 - 02.2022
Customer Service Representative
Circle K
04.2020 - 06.2021
Crew Member Cook
Rosatis Authentic Chicago Style
05.2019 - 04.2020
Camille Casteel High School
Banking And Finance Certification - Banking And Finance
East Valley Institute of Technology
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