Xitlhali Darrow
Queen Creek
Summary
Reliable and detail-oriented administrative professional with experience in remote-friendly office support, customer service, and medical reception. Skilled in handling calls, scheduling, digital documentation, and maintaining confidentiality. Known for strong communication, time management, and the ability to work independently in fast-paced virtual environments.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Novakovic family practice
03.2024 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted with patient check-in and check-out procedures daily.
- Handled medical records and maintained confidentiality of patient information.
- Coordinated communication between patients and healthcare providers effectively.
- Processed insurance verification and billing inquiries promptly.
- Answered phone calls and addressed patient inquiries professionally.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
HR Administrator
Synergy Homecare
10.2022 - 08.2024
- Answer and direct incoming calls, greet visitors, and provide excellent front desk support to ensure a welcoming experience for guests and clients.
- Provide administrative support for HR processes, including scheduling appointments, maintaining accurate employee records, and offering guidance on process-related inquiries.
- Assist in the hiring process by posting job openings, managing candidate correspondence, and coordinating interview schedules.
- Oversee resource scheduling and meeting coordination using Microsoft Outlook, ensuring efficient time management for staff and leadership.
- Serve as the office safety coordinator by conducting safety orientations for new employees and maintaining compliance with building safety protocols.
- Monitor and manage office supply inventory, ensuring timely reordering to maintain a well-stocked and efficient work environment.
- Arizona
Department Supervisor
Fry's Marketplace
08.2019 - 10.2022
- Effectively communicated company updates, departmental goals, and job-specific information to associates, ensuring alignment with organizational objectives.
- Fostered collaboration and promoted teamwork among associates to support the achievement of company and store-wide goals.
- Assisted in developing and optimizing work schedules to accommodate fluctuating customer demand and ensure efficient store operations.
- Trained department associates on inventory management, stocking best practices, and identified and addressed any inventory discrepancies to maintain accuracy.
- Maintained a clean, organized inventory system and curated visually appealing displays for rotating seasonal products, enhancing the customer shopping experience.
- Educated customers on current promotions, marketing campaigns, discounts, and unique store offerings, contributing to increased customer engagement and sales.
- Arizona
Stocking Lead
HomeGoods
10.2016 - 08.2020
- Efficiently packed customer purchases in bags or cartons, ensuring safe handling and organization of items.
- Collaborated with other department leads to address cross-functional issues or concerns related to stocking processes.
- Received, unpacked, and organized incoming merchandise for the sales floor, ensuring timely restocking and product availability.
- Supported overall store operations by assisting with floor coverage, customer service, or cashiering duties as needed.
- Designed and set up visually appealing advertising signs and product displays on shelves, counters, and tables to attract customers and drive sales.
- California
Education
Diploma -
Valley View High School
Moreno Valley, CA 01.2014 - 06/2017
Skills
- Office Management
- Administrative Support
- Project Coordination
- Data Entry
- Document Control
- Customer and client relations
- Scheduling
- Employee onboarding
References
References available upon request
Languages
English, Native
Spanish, Native
Timeline
Medical Receptionist
Novakovic family practice
03.2024 - Current
HR Administrator
Synergy Homecare
10.2022 - 08.2024
Department Supervisor
Fry's Marketplace
08.2019 - 10.2022
Stocking Lead
HomeGoods
10.2016 - 08.2020
Diploma -
Valley View High School
01.2014 - 06/2017