Summary
Overview
Work History
Education
Certification
Timeline
Generic

Allyssa Padilla

Mesa,AZ

Summary

Organized and reliable legal support professional with experience in civil court operations, case management, and courtroom procedures, seeking a Court Services Specialist II position. Adept at handling legal filings, maintaining accurate records, and providing direct support to judges and defendants in civil litigation matters. Committed to ensuring efficient courtroom operations and the fair administration of justice through attention to detail, legal knowledge, and strong interpersonal communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Court Services Specialist I

City of Tempe
06.2024 - Current
  • Assist with helping customers at the front counter with questions about their citations, entering sensitive customer data into the court system, scheduling court dates, submitting required documents to the court for a fine reduction or dismissal, guiding them to the appropriate department, obtaining the appropriate documents for their case and helping set up payment contracts.
  • During court hearings I assist the judge as a Bailiff by entering judgments and filing paperwork into the system as the Judges make their rulings on the case. Also presenting exhibits/evidence for display in the courtroom for all parties involved.
  • Preparing and issuing case-related notices, summons & subpoenas.
  • Call handling including assisting defendants, law offices and officers with questions about their cases, court extensions and resetting payment contracts.
  • Preparing records for customers as they submit records requests via online or in person.
  • Processing the emails from customers, mail and faxes as they come in through the portal along with sending out the Judges Orders.

Manager

EZ Title and Registration
10.2020 - 05.2024
  • Responsible for addressing various customer issues or concerns as an Authorized Third Party Motor Vehicle Service Provider.
  • Help assist the employees in need with processing time consuming or difficult transactions that may need a Managers approval or opinion.
  • In charge of processing all the dealerwork for Luxury Car Dealerships by providing plates, titles and processing liens for their clients.
  • Back office work such as; emailing the state and dealers, researching policies/procedures, handling inventory, billing and collecting payments, daily deposits, training, auditing, timesheets and coaching.
  • Certified ADOT Level 1 Vehicle Inspector, issue drivers licenses/id’s, reinstatements of drivers licenses and registrations, processing title & registrations and a Public Notary for the State of Arizona.

Loan Servicing Specialist 4

Wells Fargo Auto
04.2018 - 10.2020
  • For this position I serviced auto loans and used multiple systems/programs for researching checks to locate & apply the funds to the correct auto account. Systems such as: ITOP, CFM, SVP, OIB, View Shop, EXS, Cars & Hogan.
  • Once an account was located, I processed and posted the payments towards the customer’s accounts making sure the proper principle & interest were split accordingly or if it was a payoff then I made sure the account got closed & the title was released to the customer in a timely manner.
  • Collaborated with multiple departments such as Repo & Bankruptcy Admin to get payment approvals & advising on the correct actions to take with handling certain checks or accounts.
  • Any payment or mail that came into our department got logged & accounted for, then distributed to the correct line of business using Fedex or Mac Mail.
  • Performed data entry by updating sensitive customer account information. Assisted other departments in account auditing, posting loan payoffs and title releases.

MVD Customer Service Agent & Lead

Arizona Department of Transportation
10.2014 - 04.2018
  • At ADOT I worked as a lead and Customer Service Representative doing data processing for Drivers License's/Identification Cards, Title & Registration Services, specialized in Driver’s License Reinstatements along with foreign documentation, certified Level 1 Inspector & resolved various customer situations/scenarios on a daily basis.
  • Assisted hundreds of customers daily that may have been upset or irate & was able to resolve their issues or concerns in a professional, respectful manner.
  • In charge of the Dealer Services Desk assisting Arizona Authorized Licensed Auto Dealers, Financial Institutions & Law Enforcement Agencies with the completion of their paperwork.
  • Verified and kept up to date on state policies/procedures and worked as a team and leader with my fellow co-workers to make a positive work environment for everyone.
  • I assisted with on the floor hands on training for all new employees. Also worked with the Managers in the Accounting office making sure all the Cash Drawers & Credit Card Machines are balanced daily.
  • Processed the deposits to be sent to the bank including verifying payroll.

Education

• Rio Salado College
Tempe, AZ

Grand Canyon University
Phoenix, AZ

Certification

Arizona Public Notary

Timeline

Court Services Specialist I

City of Tempe
06.2024 - Current

Manager

EZ Title and Registration
10.2020 - 05.2024

Loan Servicing Specialist 4

Wells Fargo Auto
04.2018 - 10.2020

MVD Customer Service Agent & Lead

Arizona Department of Transportation
10.2014 - 04.2018

• Rio Salado College

Grand Canyon University

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Allyssa Padilla