Alma Buelna
Tucson
Summary
Dedicated bilingual case manager skilled in care coordination and client advocacy. Proven ability to develop individualized service plans and enhance access to essential resources.
Overview
8
8
years of professional experience
Work History
Bilingual Case Manager
Southern AZ AIDS Foundation
05.2023 - Current
- Provided bilingual support to clients navigating healthcare and social services.
- Coordinated care plans to enhance client access to resources and services.
- Assisted clients in completing applications for benefits and services effectively.
- Conducted regular follow-ups to ensure client satisfaction and service continuity.
- Provide a range of client-centered services to support persons living with HIV/ AIDS in obtaining or maintaining primary medical care and housing through Initial assessment of service needs including Self-Sufficiency Matrix and Acuity Scale.
Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI- SPDAT) for clients requesting housing.
Development of a comprehensive, individualized service plan.
Coordination of services required to implement the plan.
Client monitoring to assess the efficacy of the plan.
Periodic re-evaluation and adaptation of the plan as necessary; and
Client-specific advocacy and/or review of utilization of services.
- In collaboration with the client, develop a goal plan, which outlines goals that address transition needs for potential housing program clients and long-term housing stability needs of housing program clients in their residence.
- Support clients in meeting identified needs.
- Conduct home visits to assess and support clients and/or identify unmet needs and institutional visits as applicable.
- Attend and participate in treatment team meetings with medical providers and network with other agency and community service providers to secure appropriate, quality services for agency clients. Monitor and note medication adherence and treatment compliance.
- Maintain timely and accurate documentation of all client contact.
- Serve as member of Care Services department, working in close coordination with the clinical and housing teams.
- Comply with quality assurance policies and procedures.
Pharmacy Technician
Pharmerica Pharmacy
04.2022 - 01.2023
- Managed medication inventory to ensure optimal stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.
- Maintained compliance with pharmacy regulations, ensuring safety and quality standards were met.
- Trained new technicians on pharmacy procedures, enhancing team productivity and efficiency.
- Implemented process improvements that reduced prescription processing times significantly.
- Collaborated with healthcare professionals to resolve patient medication inquiries effectively.
- Conducted regular audits of medication storage areas to uphold regulatory standards and minimize errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
CVS Pharmacy Health
07.2021 - 12.2021
- Streamlined workflow processes to improve overall operational efficiency within the pharmacy team.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
Alorica
10.2018 - 12.2020
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
High School Diploma -
Pueblo High School
Tucson, AZSkills
- Professional boundaries
- Motivational interviewing
- Ethical practice
- Multilingual communication
- Referral management
- Client assessment
- Time management
- Multitasking and organization
- Critical thinking
- Direct patient care
- Team collaboration
- HIPAA compliance
- Case documentation
- Verbal and written communication
- Relationship building
- Patient support
- Case management tracking
- Patient assessments
- Data entry and analysis
- Case planning
- Community resources
- Client advocacy
- Case needs assessment
- Care coordination
- Conflict resolution
- Goal setting
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Case Manager
Southern AZ AIDS Foundation
05.2023 - Current
Pharmacy Technician
Pharmerica Pharmacy
04.2022 - 01.2023
Pharmacy Technician
CVS Pharmacy Health
07.2021 - 12.2021
Pharmacy Technician
Alorica
10.2018 - 12.2020
High School Diploma -
Pueblo High School