Alma Castro

Deal a variety of casino table games (e.g., Blackjack, Roulette, Baccarat) while adhering to gaming regulations and house policies.

Accurately handle chips, bets, and payouts, maintaining a high level of attention to detail.

Monitor player activity to ensure fairness, compliance, and game integrity.

Provide exceptional customer service, creating a welcoming and engaging environment for guests.

Calculate winnings and managed chip exchanges quickly and accurately under pressure.

Handle disputes calmly and professionally, ensuring positive guest experiences.

Maintain strong knowledge of casino rules, procedures, and promotions.

Assisted guests with slot machine play, payouts, and loyalty card use to ensure a positive gaming experience.

Processed and verified jackpot payouts, ticket redemption, and cash/credit transactions with accuracy.

Delivered friendly, professional customer service by answering questions, resolving complaints, and handling disputes calmly.

Promoted casino promotions, loyalty programs, and events to increase guest participation.

Monitored slot floor for malfunctions and coordinated with technicians or security to resolve issues quickly.

Maintained compliance with gaming regulations, company policies, and cash handling procedures.

Accurately processed large cash transactions, casino chips, markers, and credit/debit exchanges.

Balanced cash drawers, vaults, and shift accounts with minimal variances.

Verified IDs and handled sensitive financial transactions in compliance with gaming regulations.

Provided efficient, friendly, and discreet customer service to guests and staff.

Operated cash handling systems, counting machines, and secure drop procedures.

Monitored and reported suspicious activity in accordance with anti-money laundering (AML) protocols.

Maintained detailed transaction records and completed daily reports for auditing.

Collaborated with security and management to ensure smooth cage operations.