Alma Delagarza
Casa Grande
Summary
Compassionate Advanced CMA skilled in HIPAA compliance and electronic health records management. Proven ability to streamline patient care processes and collaborate with healthcare teams to improve outcomes. Ready to contribute to high-quality patient services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Advanced CMA
Presidio Medical Center
Presidio, TX
10.2012 - 08.2025
- Demonstrated excellent interpersonal skills when communicating with patients from diverse backgrounds, fostering trustful relationships crucial for providing high-quality healthcare services.
- Developed and implemented efficient inventory management systems for medical supplies, reducing waste and ensuring availability of necessary resources.
- Educated patients on preventative care measures, contributing to improved overall health outcomes for individuals served.
- Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
- Assisted physicians with comprehensive patient assessments, leading to accurate diagnoses and effective treatment plans.
- Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
Advanced CMA
Big Bend Regional Medical Center
Alpine, TX
09.2023 - 02.2025
- Executed daily patient care tasks, ensuring adherence to established protocols and procedures.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Adapted quickly to changing clinical environments, demonstrating flexibility in patient care delivery.
- Collaborated with healthcare teams to streamline communication and improve patient outcomes.
- Provided support during diagnostic procedures, enhancing efficiency and patient comfort.
- Conducted routine assessments, identifying areas for process improvement in patient management.
- Educated patients on treatment plans, fostering understanding and compliance with healthcare recommendations.
- Maintained inventory of medical supplies, ensuring availability for uninterrupted patient care services.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
- Supported physicians during invasive procedures by preparing relevant equipment and supplies as well as maintaining a sterile environment throughout the process.
- Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.
- Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions.
- Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
Education
High School Diploma -
Wall High School
Wall, TX05-1987
Skills
- Customer service
- Reliable team player
- Vital signs monitoring
- Direct patient care
- HIPAA compliance
- Patient-focused care
- Specimen labeling
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- CPR
- Sterilization techniques
- Patient scheduling
- Patient assessments
- Insurance authorizations
- Immunization administration
- Electronic medical records
- Insurance verification
- Phlebotomy
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Timeline
Advanced CMA
Big Bend Regional Medical Center
09.2023 - 02.2025
Advanced CMA
Presidio Medical Center
10.2012 - 08.2025
High School Diploma -
Wall High School