Alma Gallego
Rio Rico
Summary
Adaptable retail associate with a solid background in retail operations. Experienced in providing exceptional customer service and supporting sales teams, ensuring inventory accuracy and optimized product placement.
Overview
25
25
years of professional experience
Work History
Retail Stock Associate
Ross Dress for Less
Nogales
08.2025 - Current
- Assisted in unloading and processing incoming merchandise deliveries.
- Organized inventory on the sales floor for easy access and visibility.
- Supported sales associates by providing requested items promptly.
Operation Associate & Support
JCPenney
Nogales
10.2018 - Current
- Men's Department Team Lead (Captain).
- Recovery
- Implemented price updates across various product categories.
- Maintained organized merchandise displays on the sales floor.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Trained new associates on store policies and procedures.
- Collaborated with management to improve customer service standards.
- Conducted inventory checks to ensure stock availability.
- Implemented planogram layouts to optimize product placement and visibility.
Sales Associate
Walmart
Nogales
08.2005 - 06.2017
- Electronics Department Associate
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store layout.
- Operated cash register and processed customer transactions.
- Maintained inventory levels through stock replenishment.
- Collaborated with team members to achieve sales goals.
- Handled customer complaints and resolved issues effectively.
- Participated in training new associates on store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Cashier
McDonald's
Nogales
03.2001 - 03.2003
- Processed customer orders accurately and efficiently at a fast-paced restaurant.
- Operated cash register and handled cash transactions with attention to detail.
- Collaborated with team members to ensure smooth service during busy hours.
- Provided friendly and helpful customer service to enhance guest experience.
Education
Graduate Certificate - Administrative/Accountancy
Academia Gregg De Comercio
Ciudad Obregon, Sonora06-2000
Skills
- Customer service
- Sales support
- Team collaboration
- Restocking shelves
- Item pricing
- Warehouse support
- Serve customers
- Prepare Orders
Timeline
Retail Stock Associate
Ross Dress for Less
08.2025 - Current
Operation Associate & Support
JCPenney
10.2018 - Current
Sales Associate
Walmart
08.2005 - 06.2017
Cashier
McDonald's
03.2001 - 03.2003
Graduate Certificate - Administrative/Accountancy
Academia Gregg De Comercio