Alma Jaurigue
Maricopa
Summary
Diligent Dispatcher with solid background in coordinating and supporting dispatch operations. Proven track record of enhancing efficiency in trouble order call outs. Experienced in route, mapping,and scheduling within the Field Personnel. (CAD) Professional telephone etiquette while handling diverse situations. Demonstrated ability in problem-solving and multitasking under pressure.
Overview
17
17
years of professional experience
Work History
Field Operations Dispatcher/ Meter Clerk
Salt River Project
07.2006 - 08.2023
- Coordinated daily operations and resource allocation to optimize service delivery.
- Monitored real-time system performance, ensuring timely responses to operational needs.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Trained new dispatchers on protocols, safety measures, and software systems.
- Collaborated with cross-functional teams to resolve issues and improve service quality.
- Led initiatives aimed at enhancing communication between field crews and management teams.
- Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
- Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
- Developed strong working relationships with drivers to promote teamwork, collaboration, and mutual respect within the organization.
- Exhibited strong problem-solving skills by developing creative solutions to complex logistical challenges faced within the operations environment.
Education
Bachelor of Science - Business Administration And Management
Western International University
Phoenix, AZ05-2028
Skills
- Route planning
- Radio communication
- Driver communication
- Environmental awareness
- Policy enforcement
- Energy conservation
- Dispatch software proficiency
- Scheduling expertise
- Customer service
- Problem-solving in diverse situations
- Time management
- Attention to detail
- Prioritizing calls
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Data entry
- Map reading
- Conflict resolution
- Dispatching field personnel
- Emergency protocols
- Communication equipment operation
- Tracking systems
- Monitoring field personnel
- Call handling
- Effective communications
- Adaptability and flexibility
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Field Operations Dispatcher/ Meter Clerk
Salt River Project
07.2006 - 08.2023
Bachelor of Science - Business Administration And Management
Western International University
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