Summary
Overview
Work History
Education
Skills
Timeline
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Alma Martinez

Mesa

Summary

Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PayPal
02.2019 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Nike.com
01.2017 - 01.2019
  • Answer calls and respond to emails.
  • Handle customer inquiries both telephonically and by email.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Enter new customer information into system.
  • Update existing customer information process orders, forms and applications.
  • Identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary.
  • Complete call logs produce, help with billing and Internet connectivity problems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

Jerome High School
Jerome, ID
05-2012

Skills

  • Planning and Organization Leadership/Management Skills Willingness to Learn Self Motivated/Ability to Work Without Supervision
  • ProfessionalismHonesty and IntegrityAdaptabilityDependability/Reliability/ResponsibilityLoyaltyPositive Attitude/Motivation/Energy/Self-Confidence

Timeline

Customer Service Representative

PayPal
02.2019 - 06.2024

Customer Service Representative

Nike.com
01.2017 - 01.2019

High School Diploma -

Jerome High School

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Alma Martinez