Almardan Mehdizada
Baku
Summary
Qualified Project manager with an extensive background in advanced management processes, supervised up to 10 project members in a yearly 1M+ USD IT / maintenance services project. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Project Management Specialist
Prior Leasing
Baku, Azerbaijan
03.2022 - Current
- Follow-up of projects from idea to implementation and monitoring;
- Scale, identification of required resources, risks, and development of plan;
- Working on GNI Software as administrator
- Analyze projects, and identify shortcomings promptly;
- Establishing close communication with other structures within company or outsourcing team, accelerating progress of projects;
- Demonstrated consistent hard work and dedication to achieve results and improve operations like that trained more than 70 new employees about software, solved their open issues, motivated them, and gained positive feedback.
- Working with CRM system as administrator, participating in Leads and Deals processes, configuring pipelines and appropriate cells in process.
- Analysis and evaluation of results of work done closed more than 700 tasks and obtained 95%+ efficiency.
- Upgraded and strengthened analysis of periodic reports.
- Opened more than 900 tickets to software development company on Atlassian Jira.
- Explored new ways to resolve and overcome problems with processes, technology, or team members to improve overall efficiency.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
Technical Support Coordinator
Azerbaijan Supermarket Bravo
Baku, Azerbaijan
11.2021 - 03.2022
- Assigned raised tickets to relative technicians in ManageEngine system
- Accelerated required reports on pending/open tickets, construction-related reports, and follow-ups for more than 80 operating stores, also weekly departmental reports for 7 departments.
- Responsible for checking schedule of preventive maintenance services and scheduled repair works;
- Supported construction management in overseeing installation, inspections, repairs, troubleshooting, and daily maintenance of buildings, infrastructures, and facility equipment;
- Controlled 2 facility cars with GPS, prepare cleaning reports for at least 10 operating stores weekly, and controlled store tenants' power and water meter counters ( more than 20 tenants in 10+ stores)
- Calculated of store technicians ( 5 teams), DC teams' KPI/performance results (for 5 people)
- Daily updated charts & summaries, dashboards of Facility reports, and Facility based Procurement reports (more than 5000+ requests)
Personal Assistant to Chief Property Officer
Azerbaijan Supermarket Bravo
Baku, Azerbaijan
09.2021 - 11.2021
- Collaborated open communications with departmental management team, including meeting regularly with their operations and technology coordinator and providing necessary information and documents
- Analyzed with staff to formulate budgets and improve department revenue.
- Created location pre-selection presentations and worked on ROCI files (weekly more than 20 new places for stores)
- Prepared weekly departmental presentations
- Creating new and approved locations on Google Earth (up to 10 locations weekly)
MS Project Management and Control Specialist
Huawei Technologies Azerbaijan
Baku, Azerbaijan
10.2014 - 09.2021
- Provided support in management of project budget and cost control functions including budgeting, tracking progress, forecasting, and understanding of project accounting for 7 years.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction and achieved "Hardworking Employer" award for 2017 year by company.
- Identified and communicated project risks and develop mitigation plans
- Developed project status presentations, highlighting key accomplishments, risks, and changes about 1800+ sites.
- Friendly service by promptly responding to customer inquiries and processing order requests, also worked with more than 10 departments of customer company.
- Resolved 10000+ BOQs according to requested extra work and send them to customers and earned more than 250K USD yearly from approved extra work.
- Done accurate and complete purchase orders (PR/PO) requests to customers (more than 2000+ quantities)
- Tracked approved/confirmed extra works with customers and vendors (5000+)
- Development and calculation of KPIs and metrics, in each project year we have doubled more than 100K+ USD bonus for due to overall 99.5%+ network performance.
- Created Acts about completed services for payment and invoice (1000+)
- Worked with Huawei ERP systems (checked 2000+ Subcontractor PRs)
Sales Specialist
A+A Security
Baku, Azerbaijan
07.2014 - 09.2014
- Made accurate, rapid cost calculations to provide customers with instant quotations.
- Performed cost-benefit and needs analysis of existing/potential customers to meet their needs
- Expedited resolution of customer problems and complaints to maximize satisfaction
- Achieved agreed upon sales targets and outcomes within schedule
- Created and presented sales presentations to customers, sales teams, and partners to promote value of joint solutions.
- Analyzed territory/market's potential, track sales, and status reports
- Met assigned targets for profitable sales volume and strategic objectives and KPIs.
- Managed approximately 30 incoming calls, and emails per day from customers
Front Desk Receptionist
Qafqaz Resort Hotel
Qabala, Azerbaijan
10.2013 - 05.2014
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Made and confirmed reservations for guests (100 hotel rooms and 20 cottages)
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Implemented clear and accurate records of guest room bookings
- Computed all guest billings, accurately post charges to guest rooms and house accounts
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Completed and maintained any incident reports, daily activity reports, or other reports requested by management
- Closed guest accounts and checked guests out
- Reviewed accounts and charges with guests during check-out process
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
Education
Bachelor's degree - Hydrology
Baku State University
Baku07.2012
Skills
- Project scope defining
- Project development and lifecycle
- Data review and analysis
- Stakeholder relationship management
- Microsoft Office Suite
- Agile methodology
- Service delivery
- Customer relationship building
- Google Suite
- CRM (Zendesk, Zoho, Bitrix24, Hubspot)
- PM tools (Jira, Asana, Trello, Project, Confluence)
- Visualization (Tableau, Power BI)
- Expert Problem Solving
- Management Collaboration
- User Acceptance Testing
- Workflow Analysis
- Software development life cycle
- No-code automation
- BPMN/UML tools (Visio, Lucidchart, drawio, Miro)
Certification
- Become a project manager - Linkedin Learning/PMI® Authorized Training
Partner Program - 01/2022 Top skills covered: Communication, Requirements Management, Stakeholder Management, Project Management, Microsoft Project, Risk Management - Supply Chain Foundations - Linkedin Learning/National Association of State Boards of Accountancy (NASBA) - 02/2022 Identify parts of a supply chain, procurement procedures, manufacturing, and operations, logistics, and transportation.
- Purchasing Foundations - Linkedin Learning/National Association of State Boards of Accountancy (NASBA) - 02/2022 List the steps of selecting a supplier, Distinguish types of purchasing structures, Perform price and cost analysis, Measure supply management performance.
- Agile Project Management - Coursera/ Google - 12/2022 the Agile project management approach and philosophy, including values and principles. Build and manage a Product Backlog and perform Backlog Refinement. Scrum events, Implement Agile’s value-driven delivery strategies and define a value roadmap.
Timeline
Digital Project Management Specialist
Prior Leasing
03.2022 - Current
Technical Support Coordinator
Azerbaijan Supermarket Bravo
11.2021 - 03.2022
Personal Assistant to Chief Property Officer
Azerbaijan Supermarket Bravo
09.2021 - 11.2021
MS Project Management and Control Specialist
Huawei Technologies Azerbaijan
10.2014 - 09.2021
Sales Specialist
A+A Security
07.2014 - 09.2014
Front Desk Receptionist
Qafqaz Resort Hotel
10.2013 - 05.2014
Bachelor's degree - Hydrology
Baku State University
- Become a project manager - Linkedin Learning/PMI® Authorized Training
Partner Program - 01/2022 Top skills covered: Communication, Requirements Management, Stakeholder Management, Project Management, Microsoft Project, Risk Management - Supply Chain Foundations - Linkedin Learning/National Association of State Boards of Accountancy (NASBA) - 02/2022 Identify parts of a supply chain, procurement procedures, manufacturing, and operations, logistics, and transportation.
- Purchasing Foundations - Linkedin Learning/National Association of State Boards of Accountancy (NASBA) - 02/2022 List the steps of selecting a supplier, Distinguish types of purchasing structures, Perform price and cost analysis, Measure supply management performance.
- Agile Project Management - Coursera/ Google - 12/2022 the Agile project management approach and philosophy, including values and principles. Build and manage a Product Backlog and perform Backlog Refinement. Scrum events, Implement Agile’s value-driven delivery strategies and define a value roadmap.
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