Alondra Arredondo
Goodyear
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong emphasis on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Amazon
11.2024 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Specialist
JA Solar
08.2024 - 12.2024
- Loaded and unloaded 100 items from and to shipping containers and vessels per day.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
Server
V De Vaca
04.2023 - 02.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved at least 20 customer complaints per day promptly and professionally to maintain positive reputation.
Warehouse Associate
OReilly Autoparts Distribution Center
01.2022 - 12.2022
- Developed an ETL process to clean and transform data from multiple sources and load it into a data warehouse
- Developed a complex data warehouse solution that enabled real-time analysis and reporting of key business metrics
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared 50 orders for shipment by picking, packing, and labeling merchandise.
Stocker
Walmart
03.2021 - 01.2022
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
Retail Associate
Ross Dress for Less
01.2021 - 11.2021
- Performed cashier duties in a high-volume retail environment, processing up to 200 transactions per shift
- Completed daily tasks such as dusting, mopping and organizing backroom storage areas
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
Education
International Relations Degree -
Universidad Autonoma De Sinaloa
07.2024
Skills
- Strong verbal communication
- Problem-solving in conflicts
- Service excellence
- Quick to adjust to change
- Efficient at acquiring new skills
- Skilled in high-pressure environments
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Microsoft outlook
- Order processing
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Amazon
11.2024 - 07.2025
Warehouse Specialist
JA Solar
08.2024 - 12.2024
Server
V De Vaca
04.2023 - 02.2024
Warehouse Associate
OReilly Autoparts Distribution Center
01.2022 - 12.2022
Stocker
Walmart
03.2021 - 01.2022
Retail Associate
Ross Dress for Less
01.2021 - 11.2021
International Relations Degree -
Universidad Autonoma De Sinaloa
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