Alondra Lozano
Tucson
Summary
Experienced sales specialist with a strong background in retail sales and guest engagement. Proven track record of driving store sales and increasing guest satisfaction through effective communication and extensive product knowledge. Dedicated to establishing a positive rapport with guests, ensuring their needs are met and exceeded. Highly organized, reliable, and a supportive team player, always ready to contribute to the success of the team.
Overview
12
12
years of professional experience
Work History
Baker and Cake Decorator
Bombona's Bakeshop
Tucson, AZ
01.2016 - Current
- Built my own clientele as a cake decorator.
- Created daily detailed production lists to determine what orders, deliveries, and ingredients are needed for the week.
- Worked with guests throughout Tucson to define their custom desserts based on color, theme, size and price.
- Designed specialty cakes, macarons and a variety of pastries for custom events including corporate events and birthdays.
- Collected client feedback for continuous improvement.
Baker and Cake Decorator
Sweet Dee's Bakeshop
Scottsdale, AZ
12.2021 - 12.2022
- Verified accuracy of orders while meeting strict deadlines.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Filled and iced cakes, cupcakes, cookies, doughnuts, macarons, and cinnamon rolls.
- Precisely arranged display cases throughout workday to highlight finished pastries.
Retail Key Holder
Salon Cetric
Tucson, Arizona
08.2017 - 09.2021
- Delivered exceptional customer service to professional cosmetologists.
- Answered phone calls and emails regarding inquiries and ordering conflicts.
- Gained product knowledge and educated guests on beauty industry trends, upcoming sales events, and new advertised products.
- Greeted all guests cheerfully and asked open-ended questions to ascertain needs.
- Processed and replenished merchandise, maintained store appearance, processed sales and return transactions.
- Participated in physical inventories and periodic cycle counts.
Sales Associate
Forever XXI
Tucson, Arizona
01.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled POS and cash transactions while adhering to company policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Worker
Sodexo
Tucson, AZ
01.2013 - 01.2016
- Followed recipes and prepared food, ensuring hot and cold foods are at the proper temperature.
- Cleaned and sanitized workstations and equipment while complying with company safety procedures.
- Served and replenished food from steam tables.
- Collaborated with supervisors on daily tasks at different K-12 schools.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Baker
Cartel Coffee Lab
Tucson, AZ
05.2021 - 11.2021
- Baked gluten-free and vegan treats based on customers' needs.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Baker and Cake Decorator
Abbie Cakes Co
Litchfield Park, AZ
03.2020 - 10.2020
- Developed new recipes based on seasonal ingredients, holidays and dessert trends.
- Filled and iced cakes, cupcakes, cookies, doughnuts, macarons and cinnamon rolls.
- Designed custom birthday and wedding cakes under the supervision of lead cake decorator.
Cake Decorator
CAKETINI
Gilbert, AZ
05.2019 - 10.2019
- Decorated custom and gourmet cakes quickly and precisely by organizing each task.
- Accurately packaged and priced each product according to CAKETINI pricing procedures.
- Prepared custards, special fillings and frostings for cake and other dessert specialties.
- Created daily detailed production lists to determine what cake orders, deliveries, and ingredients where needed for the week.
- Handled phone calls and emails regarding inquiries, cancelled orders, and ordering conflicts.
Education
Associate of Arts - Hospitality And Restaurant Management
Pima Community College
Tucson, AZ05.2020
Associate of Applied Science - Culinary Arts
Pima Community College
Tucson, AZ05.2017
Skills
- Collect guest feedback for continuous improvement
- Detail-oriented organization
- Ambitious, creative and adaptive
- Excellent communication and problem solving skills with guests
- Positive and uplifting attitude in workplace
Timeline
Baker and Cake Decorator
Sweet Dee's Bakeshop
12.2021 - 12.2022
Baker
Cartel Coffee Lab
05.2021 - 11.2021
Baker and Cake Decorator
Abbie Cakes Co
03.2020 - 10.2020
Cake Decorator
CAKETINI
05.2019 - 10.2019
Retail Key Holder
Salon Cetric
08.2017 - 09.2021
Baker and Cake Decorator
Bombona's Bakeshop
01.2016 - Current
Sales Associate
Forever XXI
01.2014 - 12.2014
Food Service Worker
Sodexo
01.2013 - 01.2016
Associate of Arts - Hospitality And Restaurant Management
Pima Community College
Associate of Applied Science - Culinary Arts
Pima Community College