Alondra Lozano
Tucson
Summary
Experienced sales specialist with a strong background in retail sales and guest engagement. Proven track record of driving store sales and increasing guest satisfaction through effective communication and extensive product knowledge. Dedicated to establishing a positive rapport with guests, ensuring their needs are met and exceeded. Highly organized, reliable, and a supportive team player, always ready to contribute to the success of the team.
Overview
12
12
years of professional experience
Work History
Baker and Cake Decorator
Bombona's Bakeshop
01.2016 - Current
- Built my own clientele as a cake decorator.
- Created daily detailed production lists to determine what orders, deliveries, and ingredients are needed for the week.
- Worked with guests throughout Tucson to define their custom desserts based on color, theme, size and price.
- Designed specialty cakes, macarons and a variety of pastries for custom events including corporate events and birthdays.
- Collected client feedback for continuous improvement.
Baker and Cake Decorator
Sweet Dee's Bakeshop
12.2021 - 12.2022
- Verified accuracy of orders while meeting strict deadlines.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Designed specialty cakes for weddings, birthdays and graduations.
- Filled and iced cakes, cupcakes, cookies, doughnuts, macarons, and cinnamon rolls.
- Precisely arranged display cases throughout workday to highlight finished pastries.
Retail Key Holder
Salon Cetric
08.2017 - 09.2021
- Delivered exceptional customer service to professional cosmetologists.
- Answered phone calls and emails regarding inquiries and ordering conflicts.
- Gained product knowledge and educated guests on beauty industry trends, upcoming sales events, and new advertised products.
- Greeted all guests cheerfully and asked open-ended questions to ascertain needs.
- Processed and replenished merchandise, maintained store appearance, processed sales and return transactions.
- Participated in physical inventories and periodic cycle counts.
Sales Associate
Forever XXI
01.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled POS and cash transactions while adhering to company policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Worker
Sodexo
01.2013 - 01.2016
- Followed recipes and prepared food, ensuring hot and cold foods are at the proper temperature.
- Cleaned and sanitized workstations and equipment while complying with company safety procedures.
- Served and replenished food from steam tables.
- Collaborated with supervisors on daily tasks at different K-12 schools.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Baker
Cartel Coffee Lab
05.2021 - 11.2021
- Baked gluten-free and vegan treats based on customers' needs.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Baker and Cake Decorator
Abbie Cakes Co
03.2020 - 10.2020
- Developed new recipes based on seasonal ingredients, holidays and dessert trends.
- Filled and iced cakes, cupcakes, cookies, doughnuts, macarons and cinnamon rolls.
- Designed custom birthday and wedding cakes under the supervision of lead cake decorator.
Cake Decorator
CAKETINI
05.2019 - 10.2019
- Decorated custom and gourmet cakes quickly and precisely by organizing each task.
- Accurately packaged and priced each product according to CAKETINI pricing procedures.
- Prepared custards, special fillings and frostings for cake and other dessert specialties.
- Created daily detailed production lists to determine what cake orders, deliveries, and ingredients where needed for the week.
- Handled phone calls and emails regarding inquiries, cancelled orders, and ordering conflicts.
Education
Associate of Arts - Hospitality And Restaurant Management
Pima Community College
Tucson, AZ05.2020
Associate of Applied Science - Culinary Arts
Pima Community College
Tucson, AZ05.2017
Skills
- Collect guest feedback for continuous improvement
- Detail-oriented organization
- Ambitious, creative and adaptive
- Excellent communication and problem solving skills with guests
- Positive and uplifting attitude in workplace
Timeline
Baker and Cake Decorator
Sweet Dee's Bakeshop
12.2021 - 12.2022
Baker
Cartel Coffee Lab
05.2021 - 11.2021
Baker and Cake Decorator
Abbie Cakes Co
03.2020 - 10.2020
Cake Decorator
CAKETINI
05.2019 - 10.2019
Retail Key Holder
Salon Cetric
08.2017 - 09.2021
Baker and Cake Decorator
Bombona's Bakeshop
01.2016 - Current
Sales Associate
Forever XXI
01.2014 - 12.2014
Food Service Worker
Sodexo
01.2013 - 01.2016
Associate of Arts - Hospitality And Restaurant Management
Pima Community College
Associate of Applied Science - Culinary Arts
Pima Community College
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