Alondra Medina
Phoenix
Summary
With nearly three years of dedicated experience in front office operations, I bring a proven ability to thrive in diverse work environments. I am eager to contribute my skills and enthusiastically embrace opportunities for continuous learning and professional growth! Authorized to work in the US for any employee
Overview
4
4
years of professional experience
Work History
front desk reception/insurance specialist
Tempe Smile Design
02.2025 - 01.2026
- Coordinated hygiene appointments and managed patient schedules using EagleSoft software
- Checked in and checked out patients, ensuring smooth front desk operations
- Collected payments and processed transactions accurately
- Verified and completed benefit breakdowns for insurance PPOs and HMOs
- Maintained a warm, organized, and welcoming environment for all patients
- Scheduled patients for hygiene and treatment appointments
- Utilized dental terminology and EMR systems to support clinical staff
- Ensured HIPAA compliance and protected patient information
Director of first impressions/ Account Specialist
Risas Dental
03.2023 - 03.2025
- Coordinated hygiene appointments and managed patient scheduling using Open Dental software
- Verified insurance eligibility and benefits for patients
- Presented treatment plans and financial options to patients
- Explained and collected co-payments, ensuring accurate billing
- Maintained office upkeep and a positive environment for patients and staff
- Identified, addressed, and resolved patient concerns promptly
- Utilized dental terminology and EMR systems to support daily operations
Customer Service
McDonald’s
06.2022 - 06.2023
- Delivered friendly and efficient customer service in a fast-paced environment
- Collected payments and processed transactions accurately
- Assisted with food service and maintained cleanliness standard
Education
Some College - Social Work
Arizona State University
High School Diploma - undefined
Cesar Chavez High School
05.2022
Skills
- Eaglesoft Software
- Open Dental Software
- HIPAA
- EMR systems
- CPR certification
- Data Entry
- Multitasking
- Insurance verification and presentation
- Phone etiquette
LANGUAGES
Fluent in spoken and written English/Spanish
Timeline
front desk reception/insurance specialist
Tempe Smile Design
02.2025 - 01.2026
Director of first impressions/ Account Specialist
Risas Dental
03.2023 - 03.2025
Customer Service
McDonald’s
06.2022 - 06.2023
Some College - Social Work
Arizona State University
High School Diploma - undefined
Cesar Chavez High School