OSMAN ELTAHER
Al Ain City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
MEDCARE FOR DEVELOPED PROJECTS
01.2017 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
FRONT DESK RECEPTIONIST
SUDANESE NATIONAL PENSION
12.2015 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
BACHELOR DEGREE - INFORMATION SYSTEM
Bayan College For Science And Technology
Sudan09.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
Languages
Arabic
English
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MEDCARE FOR DEVELOPED PROJECTS
01.2017 - 12.2023
FRONT DESK RECEPTIONIST
SUDANESE NATIONAL PENSION
12.2015 - 12.2016
BACHELOR DEGREE - INFORMATION SYSTEM
Bayan College For Science And Technology
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