Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aly Cooper

Mesa

Summary

Compassionate veterinary professional with experience in hospital workflow, client services, and team leadership. Skilled at supporting staff, managing financial records, and delivering exceptional client experiences through empathetic conflict resolution. Known for fostering positive workplace culture and leading by example. Currently pursuing a degree in Hospital Administration to build strong, supportive hospital environments for staff and clients.

Overview

5
5
years of professional experience

Work History

Client Service Representative/Training Coordinator

Gilbert Queen Creek Veterinary Emergency and Specialty Center
Queen Creek, AZ
10.2024 - Current
  • Assisted clients with inquiries, providing accurate information on services and procedures.
  • Organized client records, ensuring data accuracy and confidentiality.
  • Collaborated with team members to resolve client issues efficiently.
  • Handled customer complaints professionally, escalating complex cases as needed.
  • Oversaw daily bookkeeping tasks, verifying payment accuracy and reconciling accounts to maintain up-to-date financial records.

Volunteer Coordinator

Boise Animal Shelter
Boise, ID
05.2023 - 08.2024
  • Coordinated volunteer recruitment and onboarding processes to enhance engagement and retention.
  • Developed training materials for volunteers, ensuring consistency in program delivery and expectations.
  • Managed scheduling and logistics for volunteer events, optimizing resource allocation and participation rates.
  • Fostered relationships with community partners to expand volunteer opportunities and outreach initiatives.

Veterinary Assistant

East Valley Equine Practitioners
Gilbert, AZ
01.2021 - 05.2023
  • Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
  • Administered medications and vaccinations, following precise instructions for dosage and timing.
  • Monitored vital signs and behaviors of patients, providing accurate reports to doctors.
  • Developed strong relationships with pet owners, educating them on care and treatment plans.
  • Managed inventory of medical supplies, ensuring availability for routine procedures and emergencies.

Education

Bachelor of Science - Hospital Administration

Penn Foster College
Online
05-2027

High School Diploma -

American Leadership Academy
Queen Creek, AZ
05-2023

Skills

  • Team Leadership
  • Employee Relations
  • Conflict Resolution
  • Performance Management
  • Culture Building
  • Delegation & Accountability
  • Book Keeping
  • Patient Records Management

Timeline

Client Service Representative/Training Coordinator

Gilbert Queen Creek Veterinary Emergency and Specialty Center
10.2024 - Current

Volunteer Coordinator

Boise Animal Shelter
05.2023 - 08.2024

Veterinary Assistant

East Valley Equine Practitioners
01.2021 - 05.2023

Bachelor of Science - Hospital Administration

Penn Foster College

High School Diploma -

American Leadership Academy
Aly Cooper