Alyazia Alteneiji
Abu Dhabi
Summary
Accomplished HR Administrator with a proven track record at Zayed Military Hospital, enhancing employee retention and satisfaction through comprehensive onboarding and targeted training initiatives. Skilled in benefits administration and employment law, with exceptional communication abilities, I've effectively streamlined HR processes and improved efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
HR Administrator
Zayed Military Hospital
03.2010 - Current
- Streamlined HR processes for increased efficiency and reduced errors.
- Improved employee satisfaction and performance with targeted training initiatives.
- Implemented performance management systems that fostered employee growth and development.
- Developed policies and procedures that align with company objectives and legal requirements.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Preparing daily/ weekly and monthly reports of employees performance and attendance sheets.
- Issuing HR Memos and letters for internal and external communications.
Customer Service Officer
General Pension And Social Security Authority
03.2007 - 02.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Issuing letters and certifications for employees to be submitted to their companies as per request.
- Calculate employee's pensions and benefits after their resignation and reiteration.
- Assist customers by providing them with the needed information regarding their reiteration process and benefits.
Education
Bachelor's Degree in Managemen Information System -
Al Ain University of Science And Technology
Abu Dhabi, United Arab Emirates06.2012
Diploma Degree in International Business Studies - Business
Higher Colleges of Technology
Abu Dhabi, United Arab Emirates06.2007
Skills
- Benefits Administration
- Internal Communications
- Recruitment and selection
- HR policies development
- Human Resources Information Systems
- Employment Recordkeeping
- Employee Relations
- Report Preparation
- Employee Orientation
- Team building
- Excellent Communication`
- Time management abilities
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
HR Administrator
Zayed Military Hospital
03.2010 - Current
Customer Service Officer
General Pension And Social Security Authority
03.2007 - 02.2010
Bachelor's Degree in Managemen Information System -
Al Ain University of Science And Technology
Diploma Degree in International Business Studies - Business
Higher Colleges of Technology
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