Alycia Sessions
San Tan Valley
Summary
Dynamic professional with strong customer support skills and a focus on effective communication. Proven ability to resolve inquiries and enhance service delivery efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Instructional Assistant
Jack Barnes Elementary
Queen Creek, AZ
09.2025 - Current
- Monitored student progress and behavior, providing feedback to support academic success and personal development.
- Facilitated small group instruction, reinforcing concepts through hands-on activities and collaborative learning experiences.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Business Analyst
Healthcare Partner's Independent Contractor
Remote
04.2025 - Current
- Collaborated with cross-functional teams to gather requirements and document project specifications.
- Analyzed business processes to identify areas for improvement and efficiency enhancements.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Gathered and documented requirements for projects.
- Reviewed system documentation for accuracy, consistency, and adherence to best practices.
Member Service Representative/Trainer Coordinator
CaptionCall
Salt Lake City, UT
08.2019 - 03.2025
- Guided customers through service offerings, enhancing understanding of communication technology solutions.
- Resolved customer inquiries and issues, ensuring high satisfaction with CaptionCall services.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Conducted training sessions for new representatives, fostering knowledge sharing and skill development.
- Mentored junior representatives, providing guidance on best practices for exceptional customer service delivery.
Patient Care Technician
Rescare Homecare
Salt Lake City, UT
01.2015 - 08.2019
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Streamlined documentation processes, improving accuracy and efficiency of patient records management.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
High School Diploma -
Shadow Mountain High
Phoenix, AZAssociate of Applied Science - Health Information Management
Central Arizona College
Coolidge, AZ05-2027
Skills
- Customer Support
- Call center experience
- Escalation handling
- Database management
- Workflow optimization
- Member account management
- Member correspondence
- Teamwork and collaboration
- Calm and professional under pressure
Languages
English
Native or Bilingual
Timeline
Instructional Assistant
Jack Barnes Elementary
09.2025 - Current
Business Analyst
Healthcare Partner's Independent Contractor
04.2025 - Current
Member Service Representative/Trainer Coordinator
CaptionCall
08.2019 - 03.2025
Patient Care Technician
Rescare Homecare
01.2015 - 08.2019
High School Diploma -
Shadow Mountain High
Associate of Applied Science - Health Information Management
Central Arizona College