ALYSANDRA CILLAY
Tempe
Summary
Dynamic Store Manager with six years of experience in customer service and team leadership, specializing in optimizing inventory management and enhancing operational efficiency. Expertise in implementing data-driven strategies that streamline processes and elevate team performance, leading to significant improvements in service standards and customer experiences. Recognized for fostering a culture of continuous learning and mentorship, empowering team members to excel. Proficient in multitasking and leveraging skills in cash handling and food preparation to drive success across diverse environments. Committed to delivering exceptional customer satisfaction through a proactive approach and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Cash Management Teller
Loomis
02.2025 - Current
- Collaborated with team to ensure secure preparation and processing of cash, coin, and check deposits for Loomis customers.
- Conducted deposit verification and change order preparation using specialized counting equipment.
- Separated deposits received from Bank Deposits, ATM, and commercial customers, providing counts by denomination.
- Managed inventory of cash and coin supplies, ensuring accuracy and availability.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
Store Manager
The Spaghetti Shack
08.2022 - 12.2024
- Oversee inventory management to maintain optimal stock levels and reduce waste.
- Fostered a culture of continuous learning, empowering staff through mentorship and hands-on training to elevate service standards and culinary expertise.
- Implemented data-driven strategies to streamline shift management, enhancing team efficiency and improving customer experiences.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Call Center Agent
Virtuoso Sourcing Group
08.2021 - 08.2022
- Handled inbound calls, ensuring client satisfaction and prompt issue resolution.
- Updated customer records accurately, boosting data integrity.
- Trained new team members on LegalShield and IDShield products.
- Facilitated efficient account setup, enhancing service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Team Member
Burger King
08.2019 - 08.2020
- Managed cash register, ensuring accurate daily balances.
- Prepared store for opening, enhancing operational efficiency.
- Recorded station temperatures, ensuring food safety compliance.
- Tracked food inventory, reducing waste effectively.
- Processed drive-thru orders, improving customer satisfaction.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
McClintock High School
Tempe, AZ05-2020
Skills
- Dedicated professional
- Customer engagement
- Cash management
- Effective communication skills
- Cleanliness oversight
- Strong work ethic
- Account updating
- Efficient multi-tasking
- Food handling skills
- Inventory oversight
- Executing given tasks
- Detail-oriented data management
- Collaborative team management
Timeline
Cash Management Teller
Loomis
02.2025 - Current
Store Manager
The Spaghetti Shack
08.2022 - 12.2024
Call Center Agent
Virtuoso Sourcing Group
08.2021 - 08.2022
Team Member
Burger King
08.2019 - 08.2020
High School Diploma -
McClintock High School
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