Alysha Rael
Yuma
Summary
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Administrative Assistant
Cal-Am Properties
Yuma
08.2018 - Current
- Compiled reports on sales performance metrics for management review.
- Created and maintained an organized filing system for sales documents.
- Tracked inventory levels of products sold by the company and ordered supplies when necessary.
- Developed marketing materials such as brochures, flyers, postcards for distribution at events or conferences.
- Scheduled appointments with potential clients and prepared meeting materials as needed.
- Assisted with onboarding processes for new hires within the Sales department.
- Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
- Generated leads through cold-calling prospective customers or following up on referrals.
- Provided support to the Sales team by responding to customer inquiries quickly and accurately.
- Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Convey Health
Yuma
11.2013 - 04.2018
- Identified and escalated priority issues as needed.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Investigated and resolved denied or rejected claims quickly and accurately.
Education
High School Diploma -
Kofa High School
Yuma, AZ05-2011
Skills
- Customer service
- Problem solving
- Contract writing
- Strong organization
- Microsoft office
- Record keeping
- Social media updating
- Organize files
- Multitasking and time management
- Sales reporting
- Document management
- Customer relationship management
- Attention to detail
- CRM management
Timeline
Sales Administrative Assistant
Cal-Am Properties
08.2018 - Current
Customer Service Representative
Convey Health
11.2013 - 04.2018
High School Diploma -
Kofa High School
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