Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALYSIA MADDISON

Phoenix

Summary

Customer Service and Aviation Professional with 7+ years of experience delivering exceptional service in fast-paced, highly regulated environments. Proven ability to de-escalate conflict, communicate clearly with diverse passengers, and maintain safety, compliance, and brand standards. Experience includes legacy and regional airline operations as well as high-volume customer support roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
12.2024 - 05.2025
  • Delivered consistent, safety-focused customer service in a highly regulated aviation environment
  • Applied conflict de-escalation and service recovery techniques to resolve passenger concerns
  • Conducted safety demonstrations and communicated emergency procedures
  • Coordinated with flight deck and cabin crew to support smooth operations
  • Maintained strict compliance with FAA regulations and company policies

Flight Attendant

SkyWest Airlines
01.2020 - 06.2023
  • Provided high-quality inflight service during routine and irregular operations
  • Managed high-stress situations with diplomacy while prioritizing passenger safety
  • Communicated clearly with diverse customer groups
  • Trained in safety procedures, emergency response, and conflict management

Customer Service Representative

Konica Minolta
08.2017 - 01.2020
  • Managed high-volume inbound and outbound calls in a KPI-driven environment
  • Resolved customer issues efficiently and improved first-call resolution
  • Maintained accurate CRM documentation and customer records

Education

Associate of Arts - Communications

Leeward Community College

Associate of Science - Kinesiology

University of Hawai‘i at Mānoa

Student - Real Estate Development

Scottsdale Community College
Scottsdale, AZ
05.2025

Skills

  • Passenger Safety & FAA Regulatory Compliance
  • Inflight Service Excellence & Hospitality
  • Conflict De-escalation & Calm Decision-Making
  • Safety Demonstrations & Emergency Procedures
  • Clear Communication with Passengers & Flight Deck
  • Teamwork in Fast-Paced Environments

Certification

  • CPR & First Aid Certified
  • Conflict Resolution & Customer Care
  • Safety & Emergency Preparedness

Timeline

Flight Attendant

American Airlines
12.2024 - 05.2025

Flight Attendant

SkyWest Airlines
01.2020 - 06.2023

Customer Service Representative

Konica Minolta
08.2017 - 01.2020

Associate of Science - Kinesiology

University of Hawai‘i at Mānoa

Student - Real Estate Development

Scottsdale Community College

Associate of Arts - Communications

Leeward Community College
ALYSIA MADDISON