Summary
Overview
Work History
Education
Skills
Timeline
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Alysia Reynolds

Phoenix

Summary

Health management professional with proven track record in overseeing healthcare operations and improving patient care. Skilled in team collaboration, strategic planning, and implementing health programs. Adaptable to changing needs and dependable in delivering results. Strong focus on leadership, problem-solving, and effective communication.

Overview

10
10
years of professional experience

Work History

Behavioral Health Manager

Optima Medical
03.2023 - Current
  • Lead and manage a team of 13 Behavioral Health Care Coordinators, 2 Psychiatric Nurse Practitioners, and 2 Medical Assistants
  • Oversee behavioral health service operations to ensure quality and compliance
  • Mentor team members to develop professionally and improve patient care strategies
  • Collaborate with providers and staff to streamline workflows and enhance patient outcomes
  • Promoted September 2023

Behavioral Health Care Coordinator

Optima Medical
03.2023 - Current
  • Coordinate mental health care plans, medication management, and patient education
  • Serve as a liaison between patients and providers to ensure seamless communication and service delivery
  • Handle patient crises with care and diligence while upholding a patient-first mentality

Behavioral Health Consultant

NOAH, Neighborhood Outreach Access to Health
06.2020 - 01.2024
  • Provided integrated care including counseling, psychiatry, nutrition, and resource navigation
  • Supported vulnerable populations experiencing housing, food, and transportation insecurities
  • Worked collaboratively with a multidisciplinary team to enhance care delivery

Psychiatric Patient Navigator

NOAH
04.2021 - 12.2023
  • Scheduled patients for behavioral health services and coordinated follow-up care
  • Managed documentation, medication refill requests, and crisis line transfers
  • Partnered with psychiatrists, counselors, and nurses to prioritize patient wellness

Diet Representative

Honor Health
07.2021 - 03.2021
  • Delivered tailored meal services to hospital patients, including COVID-19 units
  • Ensured accuracy with dietary needs and responded quickly to patient requests
  • Supervised food service department operations and maintained safety protocols

Barista

Starbucks Coffee Company
03.2017 - 03.2020
  • Recognized for exceptional beverage crafting and customer service
  • Promoted a welcoming environment and received awards for creativity and leadership
  • Built strong customer relationships and collaborated effectively with team members

Server

Sakana Sushi
03.2015 - 06.2016
  • Provided friendly, efficient service in both front and back of house
  • Gained valuable cultural experience and appreciation for Japanese cuisine

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
05-2022

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05-2020

Skills

  • Patient safety
  • Healthcare analytics
  • Performance improvement
  • Teamwork

Timeline

Behavioral Health Manager

Optima Medical
03.2023 - Current

Behavioral Health Care Coordinator

Optima Medical
03.2023 - Current

Diet Representative

Honor Health
07.2021 - 03.2021

Psychiatric Patient Navigator

NOAH
04.2021 - 12.2023

Behavioral Health Consultant

NOAH, Neighborhood Outreach Access to Health
06.2020 - 01.2024

Barista

Starbucks Coffee Company
03.2017 - 03.2020

Server

Sakana Sushi
03.2015 - 06.2016

Master of Science - Psychology

Grand Canyon University

Bachelor of Science - Psychology

Arizona State University

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Alysia Reynolds