Alyssa Benitez
Mesa
Summary
Motivated individual with a proven track record of thriving in fast-paced environments. Possesses a strong background in customer service, teamwork, and problem-solving. Consistently strives to maintain high standards of cleanliness and organization. Demonstrates commitment to delivering quality service through efficient and friendly support provided to customers and team members.
Overview
6
6
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
08.2024 - Current
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Deliver exceptional customer service by greeting guests, taking accurate orders, and addressing inquiries in a professional manner
- Prepare and assemble menu items while adhering to food safety and quality standards
- Maintain cleanliness in dining areas, kitchen, and restrooms to ensure compliance with health and safety regulations
- Operate POS systems, manage cash transactions, and ensure accurate order processing
- Collaborate with team members during peak hours to meet high-volume service demands
- Train new team members on company policies, procedures, and standards
Amazon Customer Returns Associate
Amazon
11.2023 - 07.2024
- Processed customer returns by inspecting and evaluating items for quality and adherence to return policies
- Accurately categorized returned items for resale, disposal, or restocking based on company guidelines
- Collaborated with warehouse and customer service teams to resolve discrepancies in returned products
- Maintained detailed records of returned inventory and system updates
- Ensured compliance with safety protocols when handling hazardous materials and electronics
- Checked packaging to verify good quality, no damage and acceptable appearance
Operating Room Assistant
HonorHealth
08.2022 - 11.2023
- Provided environmental services, assisting with operating room turnover and equipment preparation
- Transported blood specimens to the lab following proper precautions
- Supported patient positioning and transport under RN supervision
- Maintained inventory of warming blankets, fluids, and supplies
- Ensured orderliness and cleanliness in the surgical suite and prepared OR beds for upcoming procedures
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments
Shift Leader
Castles N Coasters
07.2021 - 08.2022
- Supervised a team of over 30 employees, providing guidance and support to ensure efficient task completion
- Trained new hires on company policies, procedures, and safety standards
- Resolved customer complaints and managed conflicts in a professional manner
- Monitored team performance, provided constructive feedback, and ensured excellent guest experiences
- Balanced cash drawers and reconciled sales receipts at the end of shifts
Cashier
Castles N Coasters
12.2018 - 07.2021
- Performed cashier duties, including processing transactions and managing a till efficiently
- Delivered excellent customer service as the first point of contact for guests
- Handled customer inquiries and concerns in a courteous and timely manner
- Collaborated with team members to maintain smooth operations and meet customer needs
Education
High School Diploma -
Ironwood High School
Phoenix, AZ05.2020
Skills
- Willingness to learn
- Customer service
- Conflict resolution
- Cash handling
- POS operation
- Team supervision
- Training
- Inventory management
- Restocking
- Quality control
- Safety compliance
- Efficient problem-solving
- Multitasking
Timeline
Crew Member
Raising Cane's Restaurants
08.2024 - Current
Amazon Customer Returns Associate
Amazon
11.2023 - 07.2024
Operating Room Assistant
HonorHealth
08.2022 - 11.2023
Shift Leader
Castles N Coasters
07.2021 - 08.2022
Cashier
Castles N Coasters
12.2018 - 07.2021
High School Diploma -
Ironwood High School
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