Alyssa DeMeo
Tucson,AZ
Summary
Executive Coach develops and improves processes by leveraging data and analytics, assessing root causes and providing insights to help companies drive strong results. Solid verbal, written and presentation skills, particularly in delivering constructive feedback and working through complex issues. Consistently mitigates long-term risks and finds path forward in difficult situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Coach & Management Consultant
Astrum Consulting
07.2024 - Current
- Analyzed needs, established learning objectives and delivered training programs and other education and development services.
- Attended seminars, business expos and other events to develop and support small businesses.
- Identified workflow inefficiencies to formulate and implement operational improvements for clients.
- Assessed client's personal and professional picture and determined action plan to support start-up, recovery and expansion of business.
- Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
Director of Operations
Hellcat Construction
02.2022 - 06.2023
- Developed and implemented all company operational strategies, procedures, and policies to streamline daily operations
- Established and maintained relationships with vendors, customers, and other external stakeholders using community events and sponsorships
- Developed and maintained all company key performance indicators and metrics to measure operational effectiveness
- Increased client acquisition by 60%
- Increased partner acquisition by 100%
- Ensured projects were completed within budget and allowances
- Developed and implemented project schedules and tracking measurements
- Directed all aspects of the construction process from preconstruction to completion; averaging 13 projects per year, each worth up to $3 million
- Produced $1.2 million in sales in the first year
- Introduced and trained staff and contractors on two major software for operational use
English Foreign Language Teacher
EF English First
01.2020 - 12.2021
- Taught over 3,000 classes to over 1,000 Chinese students aged 3-16
- Utilized a variety of teaching techniques, including lectures, discussion groups, and individualized instruction
- Assessed student progress and provided feedback to students and parents weekly
- Promoted literacy and critical thinking skills through reading and writing activities
Director of Operations
Just Always Traveling
02.2017 - 01.2020
- Featured in ForbesBook Radio - interviewed by Greg Stebbens
- Directed and managed daily operations of a high volume business with multiple operational functions
- Established and implemented all company policies and procedures to ensure high quality customer service and operational efficiency
- Developed and maintained relationships with over 30 major industry vendors
- Implemented customization strategies to increase customer satisfaction and loyalty
- Negotiated and secured discounts on airfares, hotel stays, and car rental services
- Planned and coordinated events, group tours and individual itineraries, ensuring customer satisfaction
- Achieved 92% customer satisfaction score and 81% repeat customer rate
Education
Master of Liberal Arts - Industrial/Organizational Psychology, Extension Studies
Harvard University
Cambridge, MA12-2024
Bachelor of Science - Psychology
Columbus State University
Columbus, GA12-2018
Certification
Organizational Behavior Harvard University, Extension School June 2023
Languages
Spanish
Intermediate (B1)
Timeline
Executive Coach & Management Consultant
Astrum Consulting
07.2024 - Current
Director of Operations
Hellcat Construction
02.2022 - 06.2023
English Foreign Language Teacher
EF English First
01.2020 - 12.2021
Director of Operations
Just Always Traveling
02.2017 - 01.2020
Master of Liberal Arts - Industrial/Organizational Psychology, Extension Studies
Harvard University
Bachelor of Science - Psychology
Columbus State University
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