Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Duchene

Tucson

Summary

Dynamic and bilingual professional with extensive experience as a Lead Receptionist at Accent On Vision. Proven ability in schedule management and problem-solving, successfully coordinating appointments and enhancing customer satisfaction. Recognized for maintaining organized workflows and effectively handling billing processes, ensuring smooth operations and positive client interactions.

Overview

19
19
years of professional experience

Work History

Lead Receptionist

Accent On Vision
08.2007 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department as well as working with Solutionreach software to manage online appointment requests
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact especially while managing insurance claims and set appointments for prospective clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Was in charge of creating and managing Doctor's schedules thru Google Calendar
  • In charge of billing department as well as submitting insurance claims thru CMS 1500 forms with correct CPT codes

Front Office Receptionist

Catalina Pediatrics
01.2006 - 08.2007
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Associate of Science -

Pima Community College
Tucson, AZ

High School Diploma -

Palo Verde High School
Tucson, AZ
05-2006

Skills

  • Bilingual
  • Computer savvy
  • Problem solving abilities
  • Daily reporting
  • Mail handling
  • Workflow coordination
  • Billing and invoicing
  • Schedule management
  • Staff training
  • Time management expertise
  • Appointment scheduling
  • Strong organization
  • Calendar management
  • Deposit preparation

Timeline

Lead Receptionist

Accent On Vision
08.2007 - Current

Front Office Receptionist

Catalina Pediatrics
01.2006 - 08.2007

Associate of Science -

Pima Community College

High School Diploma -

Palo Verde High School

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Alyssa Duchene