Alyssa Escalera
Phoenix
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Pacific Dental Services
08.2023 - 01.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Handle administrative duties like scheduling appointments and managing billing.
- Offering the best customer service possible for all patients making it a great experience for them.
Customer Service Representative
For Energy Solutions
03.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Trade - Dental Assistant
UEI College
Phoenix, AZ10.2023
High School Diploma -
International Commerce High School
Phoenix, AZ02.2020
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Cross-training capabilities
- Office administration duties
- Knowledgeable in software
- Complex Problem-solving
- Data confidentiality measures
- HIPAA compliance
- Customer service
- Personable communication
- Time efficient
- Effective communication
- Multitasking
- Time management
- Data analysis
- Conflict/ Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dental Assistant
Pacific Dental Services
08.2023 - 01.2025
Customer Service Representative
For Energy Solutions
03.2022 - 07.2023
Trade - Dental Assistant
UEI College
High School Diploma -
International Commerce High School
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