Alyssa Fisher
Phoenix
Summary
Dedicated professional skilled in customer service and effective communication, delivering timely solutions and fostering positive relationships. Proven ability to manage schedules efficiently and resolve issues, ensuring a high level of customer satisfaction.
Detail-oriented medical scheduler with strong problem-solving and time management skills. Experienced in coordinating appointments and navigating fast-paced environments, committed to enhancing patient care through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Food Delivery Driver
DoorDash
Phoenix, AZ
02.2021 - Current
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated optimal routes using GPS technology to minimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
Medical Scheduler
The Core Institute
Phoenix, AZ
10.2023 - 02.2024
- Scheduled patient appointments using electronic health record systems.
- Coordinated with healthcare providers to optimize patient flow and scheduling efficiency.
- Managed patient inquiries and provided information on services and procedures.
- Maintained accurate records of appointments, cancellations, and rescheduling requests.
- Communicated effectively with patients to confirm appointments and follow-up needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Medical Scheduler
Select Home Care
Phoenix, AZ
09.2023 - 10.2023
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Optimized resource allocation by accurately forecasting high-demand periods and adjusting schedules accordingly.
Receptionist
Wellsprings of Phoenix
Phoenix, AZ
07.2022 - 05.2023
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and accurate check-in process.
- Maintained organized front desk area, enhancing operational efficiency and professionalism.
- Scheduled appointments for staff, optimizing calendar management and resource allocation.
- Developed familiarity with electronic health record systems to support administrative tasks effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Arts - Art
Seward County Community College
Liberal, KS05-2019
Associate of Science - Biology
Seward County Community College
Liberal, KS05-2016
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Good driving record
- Safe food handling
- GPS navigation
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient scheduling
- Medical office procedures
- Schedule management
- EHR software
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Active listening
- Effective communication
Timeline
Medical Scheduler
The Core Institute
10.2023 - 02.2024
Medical Scheduler
Select Home Care
09.2023 - 10.2023
Receptionist
Wellsprings of Phoenix
07.2022 - 05.2023
Food Delivery Driver
DoorDash
02.2021 - Current
Associate of Arts - Art
Seward County Community College
Associate of Science - Biology
Seward County Community College