Alyssa Gailey
Apache Junction
Summary
- Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Committed to maintaining professional relationships to drive business results, using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Deer Creek Animal Hospital
05.2020 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain customer records.
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Implement new training programs for better team performance and improved service quality.
- Streamline workflow processes to increase efficiency and reduce response times.
- Collaborate with cross-functional teams to improve overall customer experience.
- Develop strong relationships with clients, fostering loyalty and repeat business.
Server/Crew Trainer
True Food Kitchen
03.2022 - 03.2024
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Hollygood Nails & Spa
01.2020 - 03.2020
- Answered phone promptly and directed incoming calls to correct person.
- Managed scheduling and large parties.
- Calculated and distributed employee tips.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific locations.
- Routed incoming mail and messages to relevant personnel without delay.
Shift Lead
International House of Pancakes
02.2018 - 01.2020
- Managed wait staff and back-of-house workers.
- Answered phones, seated patrons, took orders, and accepted payment.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured online orders accuracy and prompt delivery with precise packaging.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Kept employees operating productively and working on task to meet business and customer needs.
Closing Manager
Blaze Pizza
06.2017 - 02.2018
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
Education
High School Diploma -
Centennial High School
Peoria, AZ2018
Skills
- Critical Thinking
- Invoice Preparation and Processing
- Customer Account Management
- Money Handling Abilities
- Problem-Solving Abilities
- Customer Relationship Management
- Staff Training
- Medical Terminology Knowledge
- Membership Inquiries and Renewals
- POS Systems Expertise
- Multi-Line Telephone Operation
- Customer Service
- Professional Telephone Demeanor
- Technical Support Knowledge
- Computer Proficiency
- Managing Multiple Tasks
Software Expertise
- Microsoft 365 (Outlook, Excel, Word)
- Avimark
- Cornerstone
References
Juan Antonio Prescott
General Manager
juan.prescott@destpet.com
(602) 686-6356
Brittney Lenoir
Lead Veterinary Technician
lenoirbrittney@gmail.com
(760) 981-5002
Neoni Urias
Co-lead
neoniurias10@gmail.com
(760) 979-3181
Timeline
Server/Crew Trainer
True Food Kitchen
03.2022 - 03.2024
Lead Customer Service Representative
Deer Creek Animal Hospital
05.2020 - Current
Receptionist
Hollygood Nails & Spa
01.2020 - 03.2020
Shift Lead
International House of Pancakes
02.2018 - 01.2020
Closing Manager
Blaze Pizza
06.2017 - 02.2018
High School Diploma -
Centennial High School
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