Alyssa Ihling
Phoenix
Summary
Dynamic and detail-oriented professional with extensive experience at Better Vision Eyecare, excelling in appointment scheduling and patient confidentiality. Proven ability to enhance customer relationships and streamline front desk operations, ensuring a seamless patient experience. Strong communication skills and a commitment to maintaining high standards of service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist
Better Vision Eyecare
Anthem
06.2022 - Current
- Greeted patients warmly upon arrival at Better Vision Eyecare.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with healthcare regulations.
- Assisted with patient check-in and check-out procedures efficiently.
- Processed insurance information and verified patient coverage details accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored office supplies inventory and placed orders when necessary.
- I ran pre-test procedures on patients.
- Manage all inventory for glasses and contact lenses.
- Check in glasses to ensure prescriptions are correct and valid in order to dispense to patients.
Hockey Timekeeper
Aribter Sports
Scottsdale
08.2017 - Current
- Recorded player statistics and game events in real-time.
- Managed game clock and penalties during hockey matches.
- Set up and maintain the official game clock, ensuring accurate timekeeping of all periods.
- Accurately complete paperwork associated with hockey games including lineups, scoresheets and other forms.
- Operate audio equipment such as music systems or PA systems used for pre-game ceremonies or announcements during games.
- Keep track of goals scored, assists, penalties, shots on goal, saves, power plays, shorthanded situations, and other statistics as assigned by the league or team.
- Announced players and game details on announcement system.
- Tracked game time, starting or stopping play when necessary.
Hockey Coach
Jr. Coyotes
Scottsdale
08.2022 - 03.2025
- Evaluated player performance and provided constructive feedback for improvement.
- Organized game strategies and adjusted tactics during competitions.
- Led training sessions focused on physical conditioning and skill development.
- Fostered a positive team culture through encouragement and support.
- Created a positive learning environment to motivate players.
- Encouraged teamwork, sportsmanship, and respect among players.
- Instructed players on proper technique, positioning, and strategy during drills.
- Collaborated with other coaches to share ideas and develop new strategies.
- Developed and delivered effective strategies for game play.
- Evaluated player's performance and provided feedback on areas of improvement.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Lifeguard
Hurricane Harbor
Phoenix
06.2019 - 10.2021
- Monitored swimming areas to ensure guest safety and adherence to rules.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Enforced pool policies to maintain a safe and enjoyable environment for guests.
- Communicated effectively with guests regarding safety guidelines and pool usage.
- Enforced all safety regulations and posted rules for patrons.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Used training and medical supplies to examine injured people and administer first aid.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Recognized swimmers in need of assistance and acted quickly.
Education
Some College (No Degree) - Sports Marketing
Arizona State University
Tempe, AZSkills
- Appointment scheduling
- Patient confidentiality
- Electronic health records
- Insurance verification
- Inventory management
- Customer relationship management
- Time management
- Communication skills
- Attention to detail
- Telephone skills
- Call redirection
- Phone etiquette
- Front desk operations
- Organization skills
Timeline
Hockey Coach
Jr. Coyotes
08.2022 - 03.2025
Receptionist
Better Vision Eyecare
06.2022 - Current
Lifeguard
Hurricane Harbor
06.2019 - 10.2021
Hockey Timekeeper
Aribter Sports
08.2017 - Current
Some College (No Degree) - Sports Marketing
Arizona State University
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