Alyssa Martinez
Surprise
Summary
Dynamic Service Leader at Chipotle with a proven track record in resolving customer complaints and fostering teamwork. Skilled in coaching and mentoring, I enhanced customer service excellence while building trust through effective communication. Committed to continuous improvement, I empowered junior team members to deliver outstanding service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle
08.2021 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with employees by consistently delivering on commitments and maintaining open lines of communication.
Education
Shadow Ridge High School
Surprise, AZ2023
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Customer service excellence
Certification
CPR
Timeline
Service Leader
Chipotle
08.2021 - Current
Shadow Ridge High School
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