Alyssa Martinez
Surprise
Summary
Drive student with experience of working in leader positions. Experienced with fast paced and or slow paced workplace environments. Eager to start learning and taking my professional career to a new level. Motivated to accomplish satisfaction with everyone.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Shift Lead
Farmer Boys
Surprise
2025.11 - 2026.04
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on restaurant procedures and customer service standards.
- Coordinated shift activities to maintain cleanliness and organization in the restaurant.
- Monitored food preparation processes to ensure quality and safety standards were met.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Communicated daily goals and expectations clearly to team members during meetings.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
Service Leader
Chipotle
Surprise
2022.01 - 2025.05
- Led team in delivering exceptional customer service experiences.
- Trained staff on food safety and sanitation procedures.
- Managed inventory levels to ensure product availability and freshness.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained cleanliness and organization of the restaurant environment.
- Fostered a positive team culture through effective communication and support.
- Collaborated with senior leadership to develop short-term and long-term goals for the business.
- Guided hiring process by interviewing candidates to determine suitability for open position.
- Resolved escalated issues and complex customer requests to satisfy customer needs.
Crew Member
Chipotle
Surprise
2021.08 - 2021.12
- Prepared food items according to Chipotle's standards and recipes.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Assisted customers with menu choices and order customization.
- Collaborated with team members to ensure timely service during peak hours.
- Operated cash register and handled customer transactions efficiently.
- Stocked ingredients and supplies as needed for daily operations.
- Followed food safety guidelines to ensure quality and hygiene standards.
Education
Certificate - Dental Assisting
Carrington College
Mesa, AZ 2024.09 - 2025.06
Shadow Ridge Highschool
Surprise, AZSkills
- Team collaboration
- Customer service
- Time management
- Dental procedures
- Patient communication
- Infection control
- Employee training
- Inventory management
- Quality assurance
- Shift leadership
- Performance improvement
- Quality control
Certification
- CPR
First Aid
Timeline
Shift Lead
Farmer Boys
2025.11 - 2026.04
Certificate - Dental Assisting
Carrington College
2024.09 - 2025.06
Service Leader
Chipotle
2022.01 - 2025.05
Crew Member
Chipotle
2021.08 - 2021.12
Shadow Ridge Highschool